Head of Membership at OUR HAUS BAY ROAD LLC – Miami Beach, Florida

Harbour Club Miami

Founded by industry veterans James Julius (Annabel’s, Major Food Group) and Executive Chef Michele Eposito (Forte Dei Marmi, Casa Tua), Harbour Club Miami is a premier destination for luxury dining and refined experiences. With three distinct outlets, our establishment offers unparalleled service and an elegant atmosphere.

• Nikai – A private Japanese restaurant exclusively for members

• The Palm Room – A speakeasy-style lounge for members

• A’riva – An upscale Mediterranean trattoria open to the public

Harbour Club is more than a restaurant — it is a curated community built around exceptional hospitality, discretion, and world-class experiences.

The Head of Membership is a senior leadership role responsible for driving membership growth, retention, engagement, and overall member experience at Harbour Club. This individual will shape and execute the club’s membership strategy, ensuring alignment with our brand standards of exclusivity, sophistication, and service excellence.

The ideal candidate is highly connected within luxury, hospitality, lifestyle, and business communities, with a proven track record in private clubs, luxury hospitality, or high-end membership organizations.

• Develop and execute a comprehensive membership acquisition and retention strategy

• Identify and cultivate prospective members aligned with Harbour Club’s brand and values

• Oversee the membership application, vetting, and onboarding process

• Set and achieve membership revenue and growth targets

• Create and oversee a best-in-class member journey from inquiry through renewal

• Curate exclusive programming, events, and networking opportunities

• Collaborate with culinary, events, and operations teams to elevate member experiences

• Maintain strong personal relationships with key members

• Serve as a brand ambassador within the Miami luxury and hospitality landscape

• Build strategic partnerships that enhance member value

• Represent Harbour Club at select industry and social events

• Lead and develop the membership team

• Implement CRM systems and membership tracking processes

• Monitor performance metrics and prepare regular reporting for executive leadership

• Work cross-functionally with marketing, operations, and finance departments

• 7+ years of experience in private clubs, luxury hospitality, or membership-based organizations

• Proven track record of meeting or exceeding membership growth targets

• Strong network within Miami’s business, social, and cultural communities

• Exceptional interpersonal, communication, and leadership skills

• High level of discretion and professionalism

• Experience with CRM platforms and membership management systems

• Bachelor’s degree preferred

• Competitive salary commensurate with experience

• Performance-based bonus potential

• Opportunities for career growth within an expanding hospitality group

• Staff meals during shifts

• Access to exclusive Harbour Club events and industry networking

• A supportive and professional work environment

• Health Insurance Benefits and 401(k)

You are polished, connected, and naturally charismatic. You understand luxury not just as a product, but as a feeling. You thrive in relationship-driven environments and excel at building community among high-achieving, discerning individuals. You are both strategic and hands-on — comfortable cultivating VIP relationships while building systems that scale.