What is the role of a IT Field Operations Manager at Jobgether?

The IT Field Operations Manager position at Jobgether is a Full-time or part-time position opportunity in the Human Resources field.

Where is this IT Field Operations Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this IT Field Operations Manager role?

Full-time or part-time position

What is the expected salary for this IT Field Operations Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the IT Field Operations Manager position at Jobgether?

You can apply directly through the application link provided.

IT Field Operations Manager at Jobgether

IT Field Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Field Operations Manager in the United States.

We are seeking a results-driven IT Field Operations Manager to oversee the delivery, management, and support of globally deployed edge IT infrastructure systems. In this role, you will lead the Technical Operations (TechOps) team and manage strategic vendor relationships, ensuring consistent service quality and operational stability. You will define and implement policies, processes, and standards to scale IT Field Operations efficiently while supporting business-critical initiatives. This role requires a hands-on, builder mindset, capable of navigating complex, distributed operations and driving cross-functional collaboration. You will influence strategic planning, manage budgets, and ensure seamless execution of IT support services across the organization. The ideal candidate thrives in a fast-paced, evolving environment and has experience in building high-performing IT support functions.

Accountabilities:

Manage end-to-end service delivery of global edge IT systems and oversee the TechOps support team
Develop and maintain strong relationships with IT support vendors, ensuring SLA compliance, performance standards, and financial accountability
Own and manage the IT Field Operations budget, including forecasting, cost tracking, and optimization
Define, implement, and continuously improve policies, processes, and operational playbooks for scalable IT support
Lead cross-functional projects to deploy new IT capabilities and services, ensuring successful rollout and adoption
Collaborate with IT Engineering and Solutions teams to ensure ITSM and support tools meet evolving operational needs
Serve as the primary escalation point for major operational incidents and coordinate resolution across teams and vendors
Represent IT Field Operations in strategic discussions to align capabilities with long-term business goals

Requirements:

8+ years of experience in IT operations, technical support, or related fields, including at least 3 years in a management or leadership role
Bachelors, Masters, or equivalent degree in a related field, or relevant practical experience
Proven experience managing third-party vendors, managed service providers, or contingent workforces, including contract negotiation, performance management, and financial oversight
Strong expertise in ITSM frameworks and platforms (e.g., ServiceNow, ITIL) and IT infrastructure concepts (networking, SD-WAN, VPNs, monitoring systems)
Experience scaling IT support functions, defining strategy, establishing processes, and managing service delivery teams
Excellent interpersonal, analytical, and communication skills for stakeholder management and team leadership
Ability to work independently in ambiguous, fast-changing environments and make decisive operational decisions
Willingness to travel occasionally for onsite deployment or critical IT operations support
Flexibility for infrequent early morning, evening, or weekend work for critical incident response

Benefits:

Competitive salary and performance-based incentives
Comprehensive health, dental, vision, disability, and life insurance coverage
401(k) plan with company match and tuition assistance opportunities
Flexible time off, paid sick leave, and holiday benefits
Opportunities for professional growth, skill development, and career advancement
Collaborative and inclusive work environment that values innovation and operational excellence
Chance to influence and shape IT Field Operations on a global scale

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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IT Field Operations Manager at Jobgether – United States

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