Dialysis Support and Home Patient Specialist at Champion Healthcare Solutions – Ocala, Florida

Champion Healthcare Solutions is seeking a reliable and detail-oriented Home Patient Specialist to support the processing and coordination of home patient orders. This position plays a key role in ensuring accurate order entry, timely scheduling, and professional communication with patients, nurses, dialysis partners, and shipping carriers while maintaining strict patient confidentiality. This role operates in a fast-paced environment with quick turnaround times, requiring strong organizational skills and the ability to prioritize tasks efficiently.

What You’ll Do

· Perform high-volume, accurate order entry for all home patient orders

· Track order status, shipments, and completion using spreadsheets

· Manage inbound calls and emails with professionalism and urgency

· Schedule orders to meet tight turnaround times

· Communicate with Registered Nurses (RNs) and healthcare teams

· Collaborate with dialysis partners to provide updates and resolve escalations

· Review and match purchase orders (POs) to patient orders

· Verify all order details for accuracy before processing

· Maintain strict patient confidentiality at all times

· Support general administrative and team tasks as needed

· High school diploma or equivalent

· Strong attention to detail and organizational skills

· Ability to manage multiple priorities in a fast-paced environment

· Professional communication skills (phone & email)

· Basic to intermediate computer skills (Excel, data entry, email)

· Experience with Salesforce and/or Microsoft Dynamics 365 preferred

· Healthcare, medical, or DME experience preferred (not required)

· Understanding of patient confidentiality standards preferred