German Customer Support Specialist (ZA) - GST at PartnerHero – Cape Town

Role Details

Location: Cape Town, South Africa
Work Arrangement: Work from home
Type of Support: Phones and emails

About Us

At Crescendo, we’re redefining customer experience in the AI era. By combining world-class outsourcing expertise with innovative technology, we deliver scalable solutions and always-on support for global partners.

But what truly sets us apart is our people. We don’t just offer jobs—we create opportunities for growth, collaboration, and meaningful impact. Here, your ideas are valued, your development is supported, and your work truly makes a difference.

Join us and help shape the future of customer experience.

The Role

As a German Customer Support Specialist, you’ll play a key role in supporting professionals who rely on critical systems to keep their operations running smoothly. This is more than a support role—your work helps ensure accuracy, efficiency, and continuity in environments where every detail counts.

You’ll handle customer inquiries, manage orders, coordinate service requests, and collaborate with internal teams to deliver seamless support. If you’re detail-oriented, proactive, and passionate about helping others, this is your opportunity to make a real impact while working from home.

What You’ll Do:

• Deliver high-quality support via phone and email in German and English
• Process orders, returns, and billing adjustments accurately
• Coordinate service requests and ensure timely follow-ups
• Document all interactions clearly for compliance and reporting
• Escalate complex cases following established workflows
• Maintain a customer-first, solutions-driven approach
  

What We Expect From You:

• Fluent German (C1/C2 level) with strong English communication skills
• Experience providing German-language customer support
• At least 2 years of experience handling phone and email support
• Strong written and verbal communication skills
• Ability to multitask and manage multiple interactions effectively
• Detail-oriented with a strong problem-solving mindset
• Comfortable using CRM tools, ticketing systems, and order platforms
• Ability to thrive in a fast-paced, performance-driven environment
  

What You’ll Get In Return:

• 100% Remote work with a flexible, home-based setup
• Competitive salary
• Comprehensive benefits package (medical, dental, vision – country-specific)
• Work with diverse global teams and innovative partners
• Access to posture-based fitness sessions from home
• Ongoing training and development opportunities
• Be part of a people-first, values-driven organization

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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