Area Director QIDP at Caregiver – San Antonio, Texas

The Area Director – Qualified Intellectual Disability Professional (AD-Q) is a field-based role responsible for ensuring services are delivered in accordance with each individual’s Person Directed Plan (PDP) and supporting an integrated active treatment approach under the Intermediate Care Facility (ICF) model. This position requires regular travel within the assigned markets to provide on-site leadership and oversight. The AD-Q is accountable for safe, compliant, and high-quality service delivery across assigned programs and owns responsibility for operational execution, staffing performance, client outcomes, plan/incident/authorization management, quality, compliance, and survey readiness in partnership with applicable departments

Essential Functions:

• Manage and maintain Individual Program Plans (IPP) / active treatment plans for ICF individuals served; ensure plans are current, accurate, and revised as required.
• Ensure active treatment goals are implemented in alignment with each individual’s Person-Directed Plan (PDP) and support needs, monitoring individual progress and directing timely updates to goals and interventions in collaboration with Residential Coordinators and interdisciplinary team members
• Environmental and program assessments: Conduct routine site visits (residential settings and day services, as applicable) to all assigned sites at a minimum of a monthly basis to verify environmental conditions, life safety compliance, and adherence to policies and procedures; drive corrective actions as needed.
• Onboarding: recruit/interview/onboard new hires. Ensure they are properly trained, oriented, and equipped to meet company standards and provide quality care. Monitor and enforce timely completion of all required annual and ad-hoc company training to maintain regulatory and organizational compliance.
• Staffing & workforce management: Manage schedules/coverage, reduce overtime, and ensure timekeeping and payroll inputs are accurate and timely. Additionally, ensure all employees maintain required credentials for their job duties (e.g., valid driver’s license, CPR certification, and other rolespecific certifications).
• Cross departmental collaboration: Collaborates with cross-functional teams to drive area census growth and retention by ensuring seamless client onboarding and effective case management, fostering alignment across departments to deliver exceptional client experiences and operational excellence.
• Coordinate and document interdisciplinary team (IDT) meetings as required; ensure documentation is completed, filed, and communicated to operational teams
• Regulatory compliance and surveys: maintain survey/audit readiness; participate in surveys/inspections, respond promptly to deficiencies, and develop/implement plans of correction in collaboration with Quality Assurance.
• Assist in conducting employee investigations in coordination with the regional HR team, gathering relevant information and ensuring adherence to company policies and legal requirements.
• Monitor data sheets, progress toward goals, and changes in condition; identify regression/progression and recommend plan adjustments and clinical interventions as appropriate.
• Facilitate overall care coordination by collaborating with service coordinators, healthcare providers, behavioral health partners, and other internal and external stakeholders to ensure integrated, personcentered support.
• Manage rights restriction requests and renewals, ensuring proper documentation, approvals, and compliance with applicable regulations and internal policy.
• Review and approve trust fund requests to ensure accuracy and adherence to company policies.
• Monitor and ensure timely updates to personal inventory records in compliance with state regulatory requirements.
• Support temporary and permanent move processes for individuals (clinical planning, documentation, coordination with stakeholders) to ensure smooth transitions and continuity of services.
• Support incident follow-up from a clinical/program perspective; review incident trends impacting care plans and recommend corrective actions/training as needed.
• Support staff training and coaching related to individual plans, active treatment, rights restrictions, and behavior/medical supports; validate understanding and follow-through.
• Review service utilization for over/under-utilization and recommend adjustments as needed; support reporting/metrics as required.
• Ensure compliance with applicable program principles, documentation requirements, and regulatory standards.

• Bachelor’s degree in Human Services or Healthcare related field required (per program requirements); master’s degree in a related field is preferred.
• A minimum of at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities.
• Minimum 3–5 years of progressive leadership or supervisory experience required with demonstrated ability to manage staffing/scheduling, performance management, compliance, and stakeholder communication.
• Hands-on experience with person-centered planning, Individual Program Plans, or PersonDirected Plans is preferred
• Experience supporting or participating in regulatory surveys, audits, or inspections
• Strong leadership and coaching skills with the ability to manage field-based teams
• Strong written and verbal communication skills
• Competency using Microsoft Office (Word, Excel, Outlook) or similar platforms

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