Customer Service & Sales Assistant at Hines – Beverley, England

Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

This role might suit someone who is friendly, reliable and has great attention to detail. This new and exciting opportunity is tailored towards someone who is looking to join an award winning student accommodation platform and work alongside a like-minded team.

To support our sales & leasing, provide best in class customer service and administrative support to the aparto team.

• To manage all general student related queries and correspondence
• To provide weekly performance updates to the management team.
• To ensure that our Marketing Suite is kept up to date and ready for site tours.
• To make appointments and assist with viewings of the Marketing Suite
• To participate in face to face marketing activities such as student fairs, and experience programme.
• To inspect flats, room and kitchens during our turnaround period.
• To assist with the summer turnaround period; to include resident check outs and check ins.
• To prepare the documentation and welcome packs for all new residents.
• To represent as Ambassadors for Front-Of-House
• To manage, improve and update the office information systems

Our Values and Person Specifications

We have great people who put the customer at the forefront everything we do. The successful candidate will always be encouraged to have fun whilst remaining dedicated to improving aparto’s service and offering.

• Friendly and approachable
• Can do attitude
• Able to communicate effectively with people at all levels (orally and in writing).
• Good problem solving skills / ability to use own initiative
• Responsive to all queries
• Influencing skills and a professional approach
• Student accommodation experience
• Customer service experience
• Basic CRB Disclosure
• Outgoing and happy member of a team
• Enthusiastic
• Willingness to get involved in social experiences
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Willing to seek feedback and review ways to improve

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.