Associate, NCDR Portfolio Operations at American College of Cardiology Foundation – Washington, District of Columbia
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About This Position
Location: Washington, DC, United States
Department: Clinical Registries & Accreditation Admin
Description:
Job Description
The Portfolio Operations Specialist Associate is a results-oriented individual accountable for the ongoing operations of the NCDR Public Reporting Program, the Professional Data Portfolio (PDP) and providing support for general NCDR registry operations. This position entails independent and self-directed management of assigned programs and working in tandem with the NCDR Product Management Team to support registry operations.
The NCDR Public Reporting program is a strategic objective of the ACC to promote transparency and empower patients with meaningful information. By delivering tools and initiatives to facilitate quality improvement and disseminating actionable knowledge through CardioSmart’s Find Your Heart a Home, the NCDR public Reporting program is integral to the ACC’s strategic plan.
The Professional Data Portfolio app is a tool designed to support providers in tracking their clinical performance data and can position them to participate in clinical practice improvement efforts. The app is free to ACC members and utilizes data from the AF Ablation Registry, CathPCI Registry, Chest Pain – MI Registry, and EP Device Implant Registry and is available for download from the App Store or Google Play.
Responsibilities
Coordinate the NCDR Public Reporting Program
- Manage day-to-day operations of the NCDR Public Reporting program overseeing site participation and customer relationship management with focus on retention, growth, and program relevance.
- Serve as staff liaison for and leverage the Public Reporting Advisory group to provide guidance on the public reporting landscape and recommendations on growth and engagement strategies.
- Manage relationships with internal and external stakeholders, such as registry product managers, ACC leadership, consumer-focused organizations, and data analytic centers.
- Provide technical knowledge and support to current and new Registry participants regarding Find Your Heart a Home tool and Public Reporting programs.
- Provide status updates on current activities and make recommendations for future program enhancements to Team Leader, registry product managers and ACC Leadership.
- Coordinate work within a matrixed team environment including marketing, legal, IT, and business operations tasks and functions for the NCDR Public Reporting program.
- Establish strategies to define markets and utilize ACC marketing and communication channels to actively seek leads and drive growth of new participants for the public reporting program
Oversight of the Professional Data Portfolio (PDP) app
- Manage PDP operations by providing technical knowledge and support as necessary to ensure accurate and consistent data reporting from NCDR registries.
- Coordinate work within a matrixed team environment including marketing, legal, IT, and business operations
- Provide status updates on current activities and make recommendations for future enhancements to Team Leader, registry product managers and ACC Leadership.
- Establish strategies to engage markets utilizing ACC marketing and communication channels to grow participation/usage.
- Prepare training and orientation materials (User Guide, reference documents, FAQ’s) as needed to support users
Assist with NCDR Registry Operations
- Provide administrative support to NCDR registry operations such as developing, aligning/maintaining cross-registry documents (e.g., Dashboard User Guide, Data Quality Report (DQR) Instructional Guide, PLD User Guide & Metric Companion Guide, etc.)
- Manage team SharePoint documents and files to ensure consistent record keeping and organization
- Support Team Leader with the development, execution, and tactical delivery for a broad range of program operations and project milestones as needed.
- Develop and maintain team Monday.com calendar
- Work on special projects as directed
Qualifications
- Bachelor’s degree (preference for clinical or allied health degrees).
- 3 plus years of work experience, with demonstrated experience in project management, clinical quality improvement, or performance measurement.
- Excellent written and oral communication, interpersonal, and organizational skills.
- Ability to work independently in a matrixed team environment.
- Ability to manage and organize multiple tasks and set priorities under strict deadlines; attention to detail, and time management skills.
- Excellent critical thinking and problem-solving skills.
- Ability to maintain organized digital filing system.
- Client service orientation with the ability to build relationships with diverse constituents.
- Demonstrated proficiency with office software specifically MS Access, Word, Excel and PowerPoint.
- Experience with preparing editing, proofreading documents, reports, presentations and spreadsheets.
- Adaptable and comfortable working in a dynamic, team-oriented environment, which may also include non-traditional work hours, remote work, and travel.
- Desired: Master’s degree in health services administration/business administration, or public health
- Desired: Proficiency with Monday.com or similar project tracking system
About Us:
About Us
At the American College of Cardiology, we bring our hearts to work.
We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.
Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as a great place to work, please visit our site, www.acc.org/jobs.
What We Offer:
ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings. Please note that these offerings may change at any time.
ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed.
The salary ranges for will vary based on the local labor market; ACC’s Recruitment Team will be able to provide more information to candidates during initial discussions.
EEOC:
ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Katie Sarreal, HR Business Partner at ksarreal@acc.org or (202)375-6351.
Salary Range: 75,000-85,000