TECHNICAL COMMUNICATOR at Equipment Depot – Cincinnati, Ohio
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About This Position
Location: Optional Work from Home • Portman Learning Center - Cincinnati, OH 45236
Position Type: Full Time
Job Category: Other
Description:
POSITION SUMMARY
Provide day-to-day technical support to service operation for all Equipment Depot locations. Provide a hassle-free experience for our customers. Provides consistent technical communications support (that is, one way of doing business) across all Equipment Depot locations. Troubleshoots in the field as necessary. Works with OEM service engineers to find solutions to technical problems working to resolve. Works with Technical Communications Supervisor to coordinate field campaigns, create technical bulletins and achieve business objectives by improving the skills and professionalism within our service operation. Conduct technical skills assessment interviews with technician candidates as necessary.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Communicates and promotes the Equipment Depot vision and mission within their team.
- Is a positive role model. Inspires and motivates others to perform at a higher level. Treats others with respect.
- Performs with a positive attitude and a great sense of urgency in order to exceed customer expectations. Will earn the trust and respect of people both within and outside his/her organization.
- Works with his/her Technical Communications Supervisor to develop and implement short- and long-term strategic plans, objectives and goals, along with a plan of action about how to achieve them.
- Works in close alignment with location service management to ensure teamwork in addressing their technical communications needs and develops and maintains open communication with these individuals.
- Works with his/her Technical Communications Supervisor to identify trends within the organization or business environment and develop plans to address.
- Assists in the recruiting and in the development and enhancement of the service and parts organization.
- Assists in conducting technical skills interviews with potential new tech hires.
- Assists in the implementation and use of the Service Automation system.
- Present and maintain professional image/manner in performing role.
SKILLS & ABILITIES
Education: minimum high school diploma
Experience: 5+ years hands- on experience as a Technician, Trainer or Technical Communicator
Computer Skills: Basic knowledge of computer operation and ability to use Microsoft Office products such as Word and Excel as well as good knowledge of various vendor software programs to aid in technical problem diagnostics and resolution
Other Requirements: Strong organizational, communication, and conflict resolution skills. Ability to facilitate change.
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
OUR CORE VALUES
Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.