Administrative Assistant at Goodwill Industries of Hawaii, Inc – Lihue, Hawaii
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About This Position
Goodwill Industries of Hawaii, Inc.
Job Title: Administrative Assistant
At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.
So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!
SUMMARY
The Administrative Assistant supports workforce development programs in meeting contracted requirements and achieving program goals. The Administrative Assistant is responsible for performing a wide range of clerical, administrative, and business support duties essential to daily operations. The Administrative Assistant serves as a key point of contact, ensuring effective communication and coordination among staff, clients, and external partners. The Administrative Assistant assists with scheduling, documentation, reporting, and data tracking to support program compliance and efficiency. The Administrative Assistant maintains confidentiality and upholds organizational policies while delivering professional and responsive administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Serve as the primary point of contact by greeting and assisting clients, staff, and partners in person, by phone, and electronically, ensuring professional and effective communication.
- Coordinate and manage scheduling functions, including intake, orientation, and other program-related appointments.
- Perform administrative support duties such as composing correspondence, managing incoming and outgoing mail, and maintaining accurate documentation and records.
- Operate standard office equipment (e.g., computer, printer, scanner) to support daily program operations.
- Assist in collecting, tracking, and preparing program data, reports, and required documentation for supervisors, funders, and audits.
- Support file management processes, including preparing client files, reviewing documentation, and following up on discrepancies to ensure compliance.
- Provide support for program operations and quality assurance activities, including audits, reporting requirements, surveys, and special projects.
- Maintain confidentiality and comply with all applicable policies, procedures, and regulations (including HIPAA), while delivering customer service using tact and de-escalation techniques.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) and one-year related experience and/or training; or equivalent combination of education and experience.
- Must have good public relations attitude, good communication skills.
- Required computer proficiency with Microsoft 365 utilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Employees are regularly required to:
- stand; walk; use hands to finger, handle, or feel;
- reach with hands and arms; and talk or hear.
- frequently lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.
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Job Location
Job Location
This job is located in the Lihue, Hawaii, 96819, United States region.