Case Manager at White Sands Treatment Center of Tampa LLC – Plant City, Florida

We are seeking a strong Full-Time professional to join our team as a Case Manager for our facility in Plant City, FL. The Case Manager is responsible for facilitating admissions, discharges, and to affect a safe and supportive environment for patients. This role ensures clients receive comprehensive, person-centered care by connecting them with appropriate treatment resources, monitoring progress, and helping address barriers to recovery.

Responsibilities

• Conduct intake assessments to identify client needs, risk factors, strengths, and goals.
• Develop individualized service plans in collaboration with clients and treatment providers.
• Coordinate referrals to detox, inpatient, outpatient, mental health, medical, housing, employment, and social services.
• Maintain regular contact with clients through meetings, calls, and home or community visits.
• Monitor client progress, update service plans, and document outcomes.
• Participate in case reviews, multidisciplinary team meetings, and quality compliance activities.
• Responsible for facilitating the admission process.
• Notify nursing of all B2B transfers for nurse-to-nurse report and eyes on
• Responsible for coordinating arrival with all departments.
• Facilitate tours for families and potential admissions
• Responsible for regular follow up meetings with caseload
• Responsible for touring patients and providing program overview
• Providing orientation by group schedule, therapist assignment, CM and back up CM to all patients after 24 hours
• Responsible for documenting all patient meetings in Electronic Medical Record and tracking sheets
• Monitor group attendance and address if needed
• Monitor progress/behaviors and redirect if needed
• Communicate with treatment team on progress, issues, discharge plans
• Communicates and deals effectively with patient’s family members and referral sources
• Responds to incoming telephone inquiries and initiates follow-up communications.
• Act as a prime source of information for court contact and the general public.
• Responsible for de-escalation and crisis intervention as needed
• Communicate Crisis/ AMA/ Incidents to Management
• Responsible for facilitating discharge of patients to include arranging transportation
• Responsible for scheduling aftercare appointments and arranging step-down transfers
• Communicate discharge plans/ changes to QA Director and assigned therapist
• Responsible for follow up post completion of treatment (alumni)
• Employer Related affairs– FMLA, STD, LOA, COBRA
• Ensure that documentation is timely, consistent, clear and articulate
• Keep clinical records secure at all times and maintain confidentiality pertaining to clients and families
• Address problems noted by supervisor
• Will communicate with supervisor and keep supervisor informed of significant case developments
• Complies with WHITE SANDS TREATMENT CENTER Policies and Procedures.

• High School Diploma or equivalent
• Associate or Bachelor’s degree in social work, human services, psychology, or related field preferred
• 2 years of experience working in the substance abuse or mental health field in treatment, social services, or case management strongly preferred.
• Certified Case Manager preferred
• Strong interpersonal and communication skills. i.e. the use of verbal and non-verbal communication with others, (courtesy, tone of voice, facial expressions, gestures, etc.)
• Ability to build trust with individuals experiencing addiction and co-occurring disorders.
• Organizational skills and attention to detail.
• Ability to maintain boundaries and handle sensitive information confidentially.
• Cultural competence and ability to work with diverse populations.
• Demonstrate good strategic and problem-solving skills
• Complete tasks in a timely and efficient manner, adhere to time schedules, maintain good communication, demonstrate willingness to accept responsibility and function well as a team member and contribute positively to the morale of staff
• Demonstrates excellent organizational skills and originator of new ideas and methods.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off- 3 weeks
• 401(k)
• Short-Term Disability
• Long -Term Disability