Trainer at VersiCare Group – Troy, Michigan

Do you love helping people, staying organized, and solving problems? If so, this could be the perfect role for you!

We’re looking for a Trainer who thrives in a fast-paced, people-focused environment. You’ll be a key part of our training department—supporting new hires, keeping training organized and compliant, and assisting with classes both in person and virtually. If you have great customer service skills, strong attention to detail, and a personality that shines, we want to hear from you.

What You’ll Do

Training & Onboarding Support

• Assist with and eventually conduct training classes (in person & virtual)
• Support new hires through onboarding and required trainings
• Help improve training sessions using feedback and evaluations
• Troubleshoot online training platform issues for employees
• Engage learners and create a welcoming training experience

Administrative & Customer Service Support

• Coordinate training dates, locations, instructors, and materials
• Create and maintain a monthly training calendar
• Schedule, confirm, and remind staff of required trainings
• Enter and maintain accurate training and certification records
• Answer training phone lines and respond to training emails
• Process certification requests and distribute certificates/cards
• Run training reports and track compliance requirements
• Collect missing documentation from employees as needed

Compliance Support

• Monitor training compliance for field and internal staff
• Communicate with employees regarding training requirements
• Partner with recruiters and internal teams when compliance issues arise

General Office & Team Support

• Maintain organized filing systems (digital and physical)
• Track and order training supplies (CPR kits, PPE, Red Cross materials, etc.)
• Assist with special projects as needed

What We’re Looking For

• Strong customer service skills — you enjoy helping people and solving problems
• Comfortable speaking on the phone, virtually, and eventually in front of groups
• Organized, detail-oriented, and able to juggle multiple priorities
• Confident communicator with a friendly, approachable personality
• Tech-comfortable and able to troubleshoot basic online training issues
• Willingness to learn and grow into training facilitation
• Team-oriented with a positive, can-do attitude

Experience & Requirements

• 2 years post-high school education or equivalent experience (customer service, admin, HR, training, caregiving, or office support)
• Basic knowledge of Microsoft Office (Outlook, Word, Excel)
• Valid driver’s license
• Ability to sit/stand for extended periods
• Occasional evenings, weekends, and local travel for trainings