Operations Representitive - 3rd shift at Boyle Transportation Inc. – Billerica, Massachusetts

Boyle Transportation provides secure, validated transportation & logistics services to blue chip clients in the biotech/pharmaceutical and government/defense sectors. We are a subsidiary of UPS Healthcare.

Incorporated in 1971, we combine highly skilled people with superior technology and equipment to perform for a demanding customer base. The company is headquartered in Billerica, Massachusetts and operates throughout the US and in/out of Canada. For 12 years in a row, we’ve been named one of the nation’s best work environments for professional truck drivers as well as a Top Company for Women in Transportation, and we have an exceptional customer Net Promoter Score of 86.

This is an opportunity to be part of a first-class, safety-first company that invests in the resources necessary to do the job right. We take pride in work that directly supports patients and military service members, and we’re looking for someone who shares that same commitment to excellence and purpose.

We are seeking a skilled and dedicated individual to join our team on the third shift (36 hours per week - Full Time). The schedule will be Tuesday, Friday and Saturday 7pm-7am,

SUMMARY OF POSITION

The Operations Representative will monitor shipments in transit by ensuring adherence to strict quality, safety, and security protocols, support Professional Drivers, communicate with clients as necessary, and efficiently dispatch assignments to the fleet.

Duties/Responsibilities:

• Shipment Monitoring via the Alert Board
• Schedule and dispatch professional teams, coordinating shipments with customers
• Guide drivers through procedures at shipper and receiver facilities
• Arrange delivery appointments and address scheduling inquiries
• Coordinate Canadian shipments and collaborate with customs brokers
• Coordinate breakdown repairs
• Perform accident/incident responses and escalate to first shift
• Maintain Security Log
• Ensure compliance with safety and security regulations and protocols
• Perform additional duties as assigned

Qualifications, Experience and Skills:

• Associates degree in Transportation and Logistics Management, Supply Chain Management or related field preferred
• 3-5 years of military and/or transportation experience, preferred
• Capable of acquiring a Department of Defense Security Clearance
• Superior time management and ability to effectively manage competing priorities
• Ability to collaborate across departments
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• High level of integrity and ability to handle sensitive and confidential information
• Awareness of corporate culture and public image
• Must be able to work without supervision
• Proficiency with navigating multiple computer systems
• Excellent PC skills including working knowledge of Microsoft Office and Google Workspace

Supervisory Responsibilities:

• This position does not have any direct reports

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

About us:
We’re proud to be recognized as one of the 20 Best Fleets to Drive For in the U.S. and Canada — an honor we’ve earned for 10 consecutive years. In 2022, we were inducted into the Best Fleets Hall of Fame, a testament to our enduring commitment to excellence.

At our core, we’re a people-focused organization committed to safety, employee well-being, and meaningful career development. We offer a comprehensive benefits package and foster an environment where every team member has the opportunity to grow, thrive, and succeed.

Benefits:
This is a full-time position with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and company-paid holidays. We also provide a 401(k) retirement plan with company match to help you invest in your future. Additional benefits include life insurance, disability coverage, and employee assistance programs.

Compensation: $25.00 - $30.00 / hour

EEO and Reasonable Accommodations:
Boyle is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally recognized basis including, but not limited to: veteran status, race, color, religion, gender, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
It is Boyle Transportation’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws to all qualified candidates with physical and/or mental disabilities. This job description in no way states or implies that these are the only duties performed by the employee holding this position. All employees are required to follow any other reasonable job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments All duties and responsibilities are essential job functions and requirements and are subject to possible modification at any time.
To perform this job successfully, the applicant must possess the skills, aptitude, and abilities required to perform the position proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities required to perform this position.