Customer Success Manager at Jobgether – UK

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United Kingdom.

This role sits at the heart of the customer journey, combining relationship management, technical understanding, and commercial ownership to ensure long-term client success. You will oversee the full customer lifecycle, from post-implementation through adoption, retention, and expansion, acting as a trusted advisor to senior stakeholders including C-level executives. The position requires a proactive, customer-centric mindset with strong organisational and problem-solving abilities in a fast-paced SaaS environment. You will play a key role in driving customer value, increasing product adoption, and identifying opportunities for growth across your portfolio. Collaboration with internal teams will be essential to align delivery with customer objectives and business outcomes. This is a high-impact role focused on retention, revenue expansion, and long-term customer partnership success.

• Own and manage the full customer lifecycle, ensuring strong adoption, engagement, and satisfaction across assigned accounts
• Act as the primary point of contact for customer service issues, managing expectations and resolving escalations effectively
• Drive retention and revenue growth through upsell, cross-sell, and expansion strategies aligned with customer needs
• Oversee post-implementation support and ongoing account management to ensure delivery against customer objectives
• Coordinate with internal teams to design and execute customer success strategies that reduce churn and increase value realization
• Develop and manage detailed project plans, ensuring timely delivery of initiatives within scope, budget, and quality standards
• Build and maintain strong relationships with customers, stakeholders, and third-party vendors to ensure aligned outcomes

Requirements:

• Minimum of 3 years’ experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment
• Strong technical understanding of software, web technologies, and business process management principles
• Proven experience managing and growing customer relationships, including engagement with C-level executives
• Excellent communication skills, both written and verbal, with the ability to influence and build trust at all levels
• Strong problem-solving skills with the ability to manage ambiguity, multiple priorities, and complex customer needs
• Experience working with CRM and engagement tools such as Salesforce, JIRA, or similar platforms
• Strong customer empathy with a demonstrated ability to understand and address business challenges effectively

Benefits:

• Competitive base salary with a strong commission and performance-based incentive structure
• Opportunity to work in a global, fast-growing professional services environment
• Exposure to international clients and occasional global travel opportunities
• Career development opportunities within a large, established organization
• Dynamic, collaborative, and customer-focused working culture
• Tools, systems, and support to enable success in a modern SaaS-driven environment
• Opportunity to work with high-profile enterprise clients and senior stakeholders