Pre-Service Coordinator- Patient Financial Services in Cedar Rapids, Iowa at Mercy Medical Center - Cedar Rapids

This position supports Mercy's philosophy of patient centered care by assisting patients by communicating with insurance payors, via various methods (i.e. telephone, fax, internet) to determine eligible benefits (full coverage, medical policy determination) and acquiring pre-certification when deemed necessary by the insurance payor. Will also be responsible for communicating the liability to the patient after ensuring the pre-service process has been completed in advance of the patient's arrival for scheduled services. Job Duties

• Prepares, validates and completes all steps necessary to clear new cases for pre-scheduled services. This includes, but is not limited to validating and gathering insurance and demographic information.
• Interact with insurance companies via website, phone, or fax to verify benefits, obtain authorization, identify insurance guidelines, and facilitate communication.
• Gathers information to verify benefits and benefits eligibility by utilizing the Epic system.
• Completes and/or obtains all necessary authorizations for the service(s) to be performed. Work with clinical providers, an on-site case management team, as well as team members LPN/RN or Nurse Auditor in the Prior Authorization or CDI department.
• Performs Pre-Service collection estimation functions and communicates patient liability with patients.
• Provides point of service information and logistics to ensure an exceptional patient experience.
• Assumes responsibility for revenue cycle management and is key in developing processes with hospital department heads to maximize and enhance revenue/reimbursement for services provided. Provides leadership in billing to improve transactional accuracy.
• Develops and maintains reports and statistical information on a timely monthly basis.
• Other related duties as required.

Knowledge, Skills and Abilities

• Excellent strategic skills and overall business judgment; the ability to visualize and implement strategies required to be successful in accounts receivable management and translate this vision into a meaningful specific plan that includes performance improvement in the billing process, is compliant with HIPAA regulations and maximizes payment accuracy.
• A professional demeanor and communication style that fosters credibility with staff, senior management, physicians, department heads, the community, and customers.
• A style that enhances and promotes the ability to operate in an entrepreneurial, fast-moving environment and the ability to function as part of a high-level management team where the requirements are to produce results and be responsive to our customers.
• The ability to create, mold and build a successful accounts receivable management program.
• Promote a high degree of interpersonal astuteness, personal integrity, compassion and the ability to gain the trust of department heads, business services staff, physicians, senior management, and the Senior Vice President of Finance.

Professional Experience

• Required: One year related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and/or customer service.

Education

• Required: High School Diploma or equivalent.

Licensure, Certification, Registration

• Preferred: CRCR certification with HMFA or equivalent.

Physical Demand Requirements

• Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently