Zip Line Supervisor at Icy Strait Point LLC – Hoonah, Alaska

Zip Rider Supervisor

Work: 10 Months - get paid for 12. November & December off every year.
Pay: 55k-65k a year, dependent on experience. Full benefits: Medical - employer paid for the employee, dental, vision, 401K company match up to 6%.

Work on Chichagoff Island as its home to more brown bears than humans, its a place where eagles soar overhead and whales are regularly seen just offshore. Surrounded by towering rain forest and set against the backdrop of mist-shrouded mountains, guests can truly themselves in our wilderness environment.

Summary:

Excursions Supervisors, reports to the Excursions Manager and be responsible for all aspects of operating successful tours in their assigned Independent Business Unit. (This opening is for Zip Line) including productivity and profitability. Excursion Supervisors will be responsible for reporting tour activity to management and holding their unit responsible for the highest quality customer service and tour delivery and can expect to supervisor from 10-25 people, depending on the tour.

Essential Duties & Responsibilities:

Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.

Excursion Supervisors will hire, train and supervise a specific team of employees whose function is to deliver high quality tours within their Independent Business Unit.

Ensures customer service standards are met in assigned unit

Ensures high quality and delivery of tour content

Ensures compliance with state and federal laws as related to their unit

Responsible for maintenance records of vehicles for unit, as well as, delivering tour-ready vehicles

Conducts weekly safety meetings related to their unit

Responsible for keeping unit morale high

Excursion Supervisors will be asked to identify seasonal goals for their unit

Excursion Supervisors must be willing to work together to ensure the success of the department

Other duties as assigned

Requirements:

Minimum 5 years working in tourism industry, preferably in Alaska, with emphasis in operations and guest services.

Minimum 3 years’ experience managing staff.

Desire to develop a career at Icy Strait Point

Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.

Valid drivers license and ability to be on company insurance.

Outstanding customer service philosophy and practices.

High school or equivalent education with college degree preferred.

Physical Requirements & Work Environment:

Able to lift 30 pounds, stand for extended periods, and walk 5+ miles daily

Willing to live in a remote, rural community

Comfortable traveling by small plane or ferry to and from a remote setting

Able to walk and/or drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. Applicants must have proof of legal authority to work in the United States.

This position requires authorization to work in the US without sponsorship.