Project Manager (LG Advantage) at LG Group – Chicago, Illinois

Description:

Introduction

LG Advantage is a business platform focused on providing clients with specialized, white-glove service and acting as a maintenance division of our Chicago-based firm LG Group, established in 2015 to handle post-construction, remodeling, and maintenance. It is part of a premier, vertically integrated firm specializing in high-end residential and commercial projects. For LG Advantage, the Project Manager role evolves from “delivering exceptional projects” to “delivering exceptional ongoing client experiences" — efficiently, repeatedly, and personally.

Everything we do is powered by our people. Our culture is founded on collaborative teamwork, empowerment of our people, and an employee experience focused on growth and development making LG a best-in-industry place to work. With a deep recognition that we will only go as far as our people will take us, we are committed to investing in our talent through consistent mentorship and continuous feedback with a focus on career growth through goal setting.

At LG Group, we know a career is more than just a job, it’s the pursuit of passion.

Role Summary

The Project Manager (PM) for LG Advantage is a key leader responsible for delivering a high-touch, white-glove client experience across post-construction, remodeling, and maintenance projects. This role focuses on managing multiple, fast-moving scopes while serving as the primary point of contact for clients, ensuring responsiveness, quality, and consistency throughout the life of each engagement.

The PM oversees project financials, scheduling, procurement, subcontractor coordination, and self-perform work in close collaboration with field leadership. Success in this role requires exceptional organization, proactive communication, and a service-oriented mindset, with a strong emphasis on building long-term client relationships, maintaining operational efficiency, and continuously improving processes to support a scalable, repeat-service business platform.

Role Accountabilities & Performance Metrics

1. Client Experience & Retention: Own the end-to-end client experience for assigned LG Advantage accounts, maintaining consistent, proactive communication and resolving issues promptly to support repeat business and long-term client relationships.
2. On-Time, On-Budget Service Delivery: Manage multiple concurrent projects to ensure 90%+ of work is completed on schedule and within approved budgets, balancing urgent service needs with planned scopes while minimizing disruption to clients.
   Measure: Schedule adherence, budget variance, and change order accuracy.
3. Financial & Margin Accountability: Track and manage project financials across all assigned work, including labor, subcontractors, and materials, to meet or exceed target margins through disciplined forecasting, cost control, and timely invoicing.
4. Operational Coordination & Field Alignment: Coordinate closely with the LG Advantage Superintendent, self-perform teams, and subcontractors to ensure efficient labor planning, quality execution, and safe job sites across all service projects.
5. Process Improvement & Scalability: Identify and implement improvements to scopes, pricing, workflows, and communication tools that increase efficiency, reduce friction, and support scalable repeat-service delivery across the LG Advantage platform.

Essential Duties

• Client Service & Relationship Ownership: Serve as the primary point of contact for LG Advantage clients, delivering a white-glove experience through proactive communication, responsiveness, expectation management, and consistent follow-through across all projects and service requests.
• Project Intake & Scoping: Rapidly assess client needs, define scopes of work, develop clear budgets and schedules, and align execution plans to meet service-driven timelines and quality expectations.
• Financial Management & Cost Control: Manage multiple concurrent project budgets, track costs, monitor labor and subcontractor expenses, and ensure profitability through disciplined financial oversight and accurate forecasting
• Scheduling & Execution Oversight: Coordinate and prioritize overlapping projects, balancing urgent maintenance needs with planned remodels and post-construction work to ensure timely completion and minimal disruption to clients.
• Subcontractor & Vendor Management: Maintain strong working relationships with a reliable network of subcontractors and vendors, overseeing scheduling, invoicing, change management, and accountability for quality and performance.
• Self-Perform Coordination: Work closely with the LG Advantage Superintendent to plan, schedule, and support self-perform work, ensuring labor forecasting, efficiency, and alignment with client commitments.
• Contract & Change Management: Administer contracts, proposals, and change orders with clarity and accuracy, ensuring scope alignment, timely approvals, and transparent communication with clients.
• Risk Identification & Issue Resolution: Proactively identify potential risks, service gaps, or execution challenges and resolve issues quickly to protect client relationships and project outcomes.
• Quality & Safety Collaboration: Partner with field leadership to uphold safety standards, quality control, and best practices across all LG Advantage work.
• Process Improvement & Standardization: Continuously refine workflows, templates, pricing strategies, and communication tools to support a scalable, efficient, repeat-service business platform.
• Reporting & Internal Coordination: Provide clear updates to internal stakeholders on workload, financial performance, client needs, and operational improvements to support informed decision-making.

LG GROUP IS AN EQUAL OPPORTUNITY EMPLOYER

LG provides equal opportunity in all its employment practices to all qualified employees and applicants without regard to race, sex (including pregnancy and gender identity, and sexual orientation), color, religion, gender, national origin, age, mental or physical disability, marital status, military/veteran status, genetic information, or any other category protected by law. This policy applies to all aspects of the employment relationship, including but not limited to recruitment, hiring, job assignments, training, compensation, benefits, promotion, transfer, disciplinary action, or separation of employment.

Requirements:

Qualifications for Success

• Education & Experience: Bachelor’s degree in Construction Management, Construction Engineering, Architecture, or a related field preferred. Minimum of 5 years of experience in construction management, with strong preference for residential, commercial interiors, post-construction services, maintenance, or small-scale projects (generally under $500k).
• Service-Oriented Mindset: Demonstrated ability to deliver a high-touch, client-focused experience, with a strong sense of ownership, professionalism, and urgency when supporting ongoing client needs.
• Multi-Project & Priority Management: Proven success managing multiple concurrent, fast-moving projects, efficiently prioritizing tasks, identifying long-lead items and critical path activities, and adapting quickly to shifting demands.
• Financial & Operational Acumen: Strong understanding of project financials, including budgeting, cost tracking, labor forecasting, invoicing, and change management, with an emphasis on margin control across service-driven work.
• Technical Proficiency: Proficiency in Microsoft Office Suite required. Experience with Microsoft Project, Jobber, QuickBooks, Sage 300, and Procore preferred. Ability to read and interpret architectural drawings, scopes, and technical manuals is helpful but not required.
• Communication & Relationship Management: Exceptional written and verbal communication skills, with the ability to build trust and maintain productive relationships with clients, subcontractors, vendors, and internal teams.
• Field & Team Coordination: Experience working closely with Superintendents, subcontractors, and self-perform crews to align schedules, labor planning, quality standards, and client expectations.
• Problem-Solving & Adaptability: Flexible, solution-oriented, and comfortable operating in a dynamic service environment that requires responsiveness, sound judgment, and decisive action.
• Detail-Oriented & Process-Focused: Highly organized, resourceful, and detail-oriented, with a strong interest in improving workflows, standardizing repeatable work, and supporting scalable service delivery.
• Proactive Communication: Consistently communicates with clarity, accountability, and a sense of urgency to ensure alignment, minimize risk, and deliver exceptional client outcomes.