Senior Client Partner at Corporate Visions Inc – Mesa, Arizona

The Senior Client Partner is part of the Strategic Client Success function and is responsible for partnering with strategic Corporate Visions clients to achieve their desired business outcomes from purchased solutions. This role co-creates the client’s execution approach, drives adoption, and measures impact and success. Through this work, the SCP builds long-term client relationships that positively influence satisfaction, renewals, and expansion.

• Serve as the strategic client success lead on large IP subscription and strategic enterprise accounts, collaborating closely with the full CVI account team.
• Assess each client’s unique needs in the context of their purchased solutions, including sales motions, growth levers, and target audiences, to drive behavior change and performance improvement.
• Design and help launch a client Execution Approach aligned to prioritized sales motions, levers, and audiences.
• Partner with sales prior to contract execution for complex deals by shaping and curating the expected client experience and commitments

• Develop a strategy and plan, including an Implementation/Transformation Vision, Program Master, and contributions to the overall project plan.
• Leverage insights from CVI Executive Sponsors, Sales Managers, and Account Executives to anchor adoption plans to client compelling events and priorities.
• Present Implementation/Transformation Vision to clients during the sales cycle or immediately following deal close to ensure a strong foundation for success.
• Be a leader on the CVI project and workstream teams to deliver a focused, client-centric experience.
• Own the ongoing presentation, evolution, and refinement of the rollout and adoption plans throughout the client lifecycle, adapting to changing priorities and events.
• In partnership with the Account Executive and Customer Engagement Manager, lead regular client meetings to advance adoption and outcomes.

• Guide clients in defining, documenting, and measuring success, beginning with clearly articulated desired outcomes captured in a Triple Metric or via agreed-upon recommended metrics to track.
• Lead conversations with clients on systems and methods for measuring impact, including workshop evaluations, 90-Day Impact Studies, Triple Metrics, AI Simulations and relevant client technology data (including TruVoice buyer data, where applicable).
• When included in the solution, introduce and manage the client-facing 90-Day Impact Study, including communication strategy, participation motivation, and results reporting.
• Own and continuously evolve each client’s Triple Metric at key moments such as kickoff, quarterly reviews, and other compelling events, using early results to support published CVI client success stories.
• Document and update internal client Health Scores and commentary on a quarterly basis as part of CVI’s client health monitoring process.
• Lead preparation of, and co-deliver, client Business Reviews at a cadence aligned to the client’s tier.