Customer Service Representative - Odessa, TX at SunSource – Odessa, Texas

Process Solutions Integration (PSI), a SunSource company, is the one source supplier for instrumentation & filtration products with the relationships, skills, and infrastructure to deliver the products and services for all of your applications. www.psi-technology.com

Were looking for a reliable, detail-driven Inside Sales / Customer Service Representative to help keep our operation moving. Youll manage the full lifecycle of customer orders quotes, order entry, vendor purchasing, and follow-up while supporting our outside sales team.

If youre the type who spots a wrong part number immediately (and fixes it before anyone else sees it), youll fit in well here. In our environment, small mistakes turn into big problems fast. Accuracy is not optional.

This is primarily a desk-based position, but were a team-first branch. During busy periods, occasional light warehouse support may be needed.

Respond to customer inquiries via phone, email, and in-person

Process orders, quotes, and returns using Epicor Prophet 21 ERP

Research and resolve order/delivery issues professionally

Communicate clearly with customers, vendors, and outside sales

Create and manage purchase orders with vendors

Proactively follow up on open POs and communicate delivery updates

Assist in the warehouse during peak periods as needed

High school diploma or equivalent

Strong attention to detail and organizational skills

Precision-driven you double-check, verify, and dont guess

Computer literatecomfortable with Microsoft Office / Windows

Excellent communication and problem-solving abilities

Able to manage high volume without letting details slip

Experience in industrial distribution or related technical industries preferred

ERP experience preferred (Epicor Prophet 21)

Competitive pay

Comprehensive benefits: medical, dental, vision, and 401(k)

Paid time off and holidays

Supportive team where your accuracy and dependability truly matter

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqu). Sun-Source | Privacy Policy #processsolutionsintassc