GGC Retail Team Member at ALABAMA GOODWILL INDUSTRIES INC – Birmingham, Alabama

JOB DESCRIPTION

Under the direction of the Team Leader Coach or designee, the Retail Team Member assists with the day-to-day sales floor operations, providing world-class customer service, stocking shelves, completing mark-downs, rotating and displaying hardline (wares, books/media, shoes, furniture, etc.) and soft-line (apparel and linen) merchandise, essential cash register operations, and maintaining work area safety with cleanliness and orderliness.

ESSENTIAL FUNCTIONS:

• Ensure 100% donor and customer satisfaction.
• Provide the retail store with essential cash register operations, excellent customer service, and sales floor functions.

• Make eye contact and greet customers within 10 seconds upon entry and throughout the st

• Follow all cashier standard operating procedures and maintain accurate[KR1] counts.
• Ensure end of shift cash balancing is within standard of over/short within $5.00.
• Adhere to all PCI compliance standards and report suspicious activity immediately.

• Promote the shopping experience by providing superior customer service by assisting customers in locating and purchasing goods.
• Promote shop-ability by organizing, coordinating and rotating merchandise on the sales floor, ensuring an attractive and convenient layout of the sales floor along with visual merchandising and cleanliness of the store.

• Adhere to all store and personnel policies and procedures, follow good safety and security practices, including reporting safety hazards and injuries to the TLC or ATL.

• Crosstrain in the production of goods as well as the sale of goods, as requested.
• Complete hands-on and computer-based training as required and per policy.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Preferably previous retail and/or cashier work experience.
• Able to use a cash register, calculator, and credit card processing machine correctly and make change accurately.
• Able to demonstrate good judgment in recognizing items appropriate for sale.
• Able to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Able to follow instructions and comply with policies and procedures.
• Able to listen to and understand information and ideas presented through spoken words and sentences.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays.
• Able to work with minimal supervision.
• Able to develop and maintain effective working relationships with team leaders, team members, customers, and clients.

PHYSICAL REQUIREMENTS:

• Able to lift, push, pull up to fifty (50) lbs. with no support regularly. Over fifty (50) lbs., request for additional team member assistance as needed.
• Able to engage in prolonged standing, walking, and frequent bending, stooping, and stretching.
• Able to exert maximum muscle force to lift, push, pull, or carry objects as required by the job.
• Able to perform tasks that require repetitive motion. Manual dexterity is required.

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.