Housing Assistant II in Bremerton, Washington at Bremerton Housing Authority
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Job Description
Housing Assistant II (Properties)
Department: Housing
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Property Manager
Grade/Level: 28
Amount of Travel Required: Local Only
Job Type: Regular
Positions Supervised: None
Work Schedule: Regular Business Hours
Union: OPEIU represented position
Work Location: On-site
Starting Hourly Rate: $25.50 per hour; Union position Grade 28, Step 1
Full Hourly Range: $25.50 - $41.02 per hour
Position Close Date: This position will remain open until Thursday, May 21, 2026 at 5:00 pm.
Benefit package includes:
- Medical Insurance-BHA pays 95% for employee only or 90% for family
- Vision Insurance-BHA pays 95% for employee only or 90% for family
- Dental Insurance – 100% Covered by BHA
- Life and AD&D Insurance
- Washington State Retirement (PERS)
- Washington State Deferred Compensation
- Paid Time Off (PTO) Accrual of 150 hours in first year
- Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)
- 14 Paid Holidays per year
- Longevity Pay
- Employee Assistance Program
- Tuition Reimbursement Opportunities
POSITION SUMMARY
The Housing Assistant assists the Property Managers and Resident Certification Specialist in administering low-income housing program processes. This position provides some customer service for tenants at BHA properties.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Function Summaries- Maintain a professional image and attitude.
- Answer the phone pleasantly and professionally.
- Maintain courteous communication with residents, applicants and representatives of other companies.
- Process rent received for the BHA residential properties including providing customers with receipts for rent paid.
- Assist with lease-up, application process, leases, and other customer paperwork.
- Greet and assist customers or clients at the reception desk. Accept customer documentation Answer phone calls and direct the calls to appropriate parties or take messages.
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken using notes in Yardi.
- Run reports and confirm data is correct. Update spreadsheets with current information. File and retrieve documents, records, and report as needed.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Prepare responses to correspondence containing routine inquiries.
- Create and distribute tenant notices as needed including late notices and notices to pay rent.
- Provide clerical assistance to Housing Specialists, Community Connections Team and Property Managers as needed.
- Assist Property Managers with vendor issues including utilities, garbage, and on-site contractors.
- Assist Property Manager with property issues including the towing of vehicles.
- Assist in showing units.
- Assist with maintenance work order system including entering work order for residents when necessary.
- Order office supplies within established budget guidelines.
- Assist in unit inspections process.
- Coordinate with residents as necessary to ensure tax credit annual certification is completed timely and accurately.
- Assist Property Manager with compliance related documentation.
- Other duties as assigned.
Education: High School Graduate or General Education Degree (GED): Required, however, an Associate degree (two-year college or technical school) is Strongly Preferred, Field of Study: accounting, business, computer operations, English/Math/Liberal arts, or closely related field.
Experience:- 3 or more years of experience in an office setting utilizing Microsoft Office software programs, spreadsheets and/or databases.
- 2 or more years as a receptionist or other similar customer service experience.
- Experience in low-income housing programs, strongly preferred.
Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.
Computer Skills:Experienced user of Microsoft Office programs, including Excel, Word, and Outlook.
This role routinely uses standard office equipment such as computers, phones, photocopiers, ten-key machines and fax machines.
Other Requirements:- Must possess a valid driver’s license for use in Washington State with the continued ability to be covered under the Housing Authority’s auto insurance policies.
- Accountability - Ability to accept responsibility and account for their actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Autonomy - Ability to work independently with minimal supervision.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Multi‑Tasking – Ability to manage and complete multiple tasks simultaneously while maintaining accuracy and attention to detail in a fast‑paced office environment.
- Time Management – Ability to prioritize tasks, manage time effectively, and meet required deadlines while supporting multiple Property Managers and competing work demands.
- Managing Interruptions – Ability to remain focused, organized, and professional while handling frequent interruptions such as phone calls, walk‑in inquiries, and urgent requests.
WORK ENVIRONMENT
This is primarily an office position. The employee primarily sits at a desk but has the opportunity to move about at will. Hand-eye coordination is necessary to operate various types of office equipment. The employee will occasionally lift and carry up to 20 pounds.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand O 10 lbs or less O
Walk O 11-20 lbs O
Sit F 21-50 lbs O
Manually Manipulate F
Reach Above Shoulder O Push/Pull
Climb N 12 lbs or less O
Crawl N 13-25 lbs O
Squat or Kneel N
Bend O
Grasp O
Speak F
Other Physical Requirements
• Vision (Near)
• Sense of Sound - listening to instructions and customer comments
The Housing Authority of the City of Bremerton (BHA) has reviewed this position outline to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Review the job analysis or desk manual for greater details about the types of tasks being performed in this position. This document does not represent a contract of employment, and BHA reserves the right to change this position outline and/or assign tasks for the employee to perform, as the company may deem appropriate.
Equal Employment and Housing Opportunity Barrier Free
Bremerton Housing Authority does not discriminate on the basis of race, color, creed, national origin, religion, disability, sex, sexual orientation, age (over 40), military status, whistleblower retaliation, or familial status in admission and access to its programs.
To request a reasonable accommodation for work related reasons, contact the HR office at 360-616-7107.
To request a reasonable accommodation for housing, contact a BHA Section 504 Coordinator at 360-479-3694