Customer service representative (BDC) at Columbia Gorge Toyota – The Dalles, Oregon

At Columbia Gorge Motors, part of Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! Schedule: Rotating 4-10s with every 3rd week having 5 days off! Saturdays as well. Bilingual required!

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Job Summary: A Business Development Associate provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and be knowledgeable on the pricing and details of services available. They should stay organized and up to date on the latest information regarding sales and services.

Responsibilities: Each Job Responsibility is listed below in no order of importance, notice some tasks are ongoing throughout.

Ongoing duties throughout the day

• Provide excellent customer service using the skills of MAGIC and phone scripts.
• Provide customers with an easy to buy and easy to do business with experience.
• Responsible for answering and scheduling inbound phone calls.
• Responsible for screening Toyota vehicles via TIS for any open recalls (when applicable)
• Responsible for responding to all text, emails, and messages within a half hour it was received.
• Assist all Service Advisors in answering paged calls if they are not able to answer.
• Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.
• Perform follow ups with Service Advisors and Parts Advisors.
• Provide customers with accurate pricing on maintenance services and repair work.
• Screen and respond to Podium messages that are directed toward the service department.

Daily Duties

• Screen follow up work sheet for declined services and make 2nd attempt on sales.
• Create and screen outbound call list for Toyota Care (or like systems), unused PPM, recalls and customers that have not been into the dealer in established parameters.
• Check with Service Advisors and Parts Advisors for potential appointment opportunities.
• Responsible for performing daily follow-up calls/messages from previous day work.
• Performing follow up calls/messages for Toyota survey or appropriate manufacturer surveys.

Teton Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, genetic information, or any other status protected under applicable federal and state law.