Turndown Attendant at CCCs HoldCo II LLC – Charleston, South Carolina

ABOUT US

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

The Turndown Attendant is responsible for ensuring guest rooms are prepared for a relaxing and restful night by performing turndown services, replenishing amenities, and maintaining the overall cleanliness of rooms. The Turndown Attendant plays an essential role in enhancing the guest experience and maintaining high hotel standards.

ESSENTIAL JOB FUNCTIONS

Turndown Service: Prepare guest rooms for the evening by performing turndown services, which may include pulling back bed linens, fluffing pillows, arranging sleep amenities (such as chocolates, water, and a fresh towel), and dimming the lighting as needed

Room Inspection: Ensure that each room meets the hotel’s cleanliness and aesthetic standards, promptly reporting any maintenance or housekeeping issues to the supervisor

Guest Requests: Respond to special guest requests, such as replenishing towels, toiletries, or adjusting room settings, ensuring complete guest satisfaction

Fresh Linens & Supplies: Restock room supplies as needed, such as fresh towels, toiletries, and bathroom amenities

General Cleanliness: Ensure that all areas of the room are neat and clean, including the bathroom, bed, and common areas. Take care of small touch-ups to maintain a welcoming environment

Guest Interaction: Interact with guests courteously and professionally, offering assistance and responding to any specific needs they may have, while maintaining discretion and respect for guest privacy

Safety & Cleanliness Standards: Follow all hotel health and safety procedures, including the proper handling of cleaning chemicals and maintaining a safe environment for both guests and colleagues

Team Collaboration: Work closely with other housekeeping team members and the front desk to ensure all guest needs are met and to communicate any special requirements

ESSENTIAL QUALIFICATIONS

High school diploma or equivalent preferred

Prior experience in housekeeping or hotel operations is a plus

Ability to work a flexible schedule, including evenings and weekends

Excellent attention to detail and organizational skills

Strong communication skills, with the ability to interact effectively with guests and team members

Ability to work independently with minimal supervision

Physical stamina to perform cleaning duties and lift light to moderate weights (up to 25 lbs)

A positive, friendly, and professional demeanor

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.