Support Staff at Lakes Region Mental Health Center – Laconia, New Hampshire

Job Summary: The support staff provide support to the program staff through the process of completing various administrative duties and maintaining communication throughout the agency. Support staff are an imperative part of our Lakes Region Community Services team, as the face of our agency when clients come in the door, they uphold our mission, vision and values.

Essential Duties/Responsibilities:

• Responsible for the timely check in of in person clients, collection of co-pays, confirmation of demographics, updating information as needed in the system.
• Provides clinicians with available clients as they are confirmed in the system, monitoring wait time and follow up as necessary.
• Responsible for the maintenance and update of clinician schedules including scheduling and rescheduling of appointments.
• Documents outreach to clients for all appointment needs.
• Responsible for the scheduling and documentation of case management appointments as required.
• Responsible for general correspondence to clients including 30-Day, Termination of Services, Individual Service Plans as required in an accurate timely manner.
• Responsible for the professional and timely answering of all phone lines, routing calls as requested or required.
• In the event of emergencies within the facility, the support staff are responsible for the timely, professional and accurate communication as directed.
• Responsible for the registration and coordination of the Child Impact Program.
• Responsible for the collection of paperwork from clients per request of the clinicians or providers.
• Support staff are responsible for the timely coordination and sorting of incoming mail and packages for disbursement.

Required Skills/Abilities:

The individual must possess the knowledge, skills and ability noted below or be able to explain and demonstrate how the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.

• Must be able to establish a rapport with the patients. Must treat all patients with dignity and respect.
• Demonstrates an understanding of the Agency’s vision and mission and acts in accordance with it.
• Consistently acts with honesty and integrity, while demonstrating a strong commitment to quality services and the interests of the individuals we serve.
• Basic typing skills are required.
• The ability to handle sensitive information with the utmost confidentiality is required.
• The ability to organize and prioritize numerous tasks and complete them under time constraints.
• Excellent customer service and oral communication skills, both in person and by phone are required.
• Maintains open, positive communication promoting a positive atmosphere of cooperation and professionalism.
• Is able to maintain good working relationships with employees both within and outside his/her department. Relates to other staff in a professional and courteous manner.

Education and Experience:

High school diploma or equivalent with two (2) years of administrative work preferably in a non-profit setting.

Physical Requirements:

• Is able to sustain light physical effort such as frequent standing, walking, bending, stooping, or reaching and/or occasional lifting of items 20 lbs. or more.
• Is able to tolerate periods of heavy workload or excessive stress.