What is the role of a Clinical Support Representative at Berkshire Health Systems?

The Clinical Support Representative position at Berkshire Health Systems is a Full-time or part-time position opportunity in the Medical field.

Where is this Clinical Support Representative job located?

Pittsfield, Massachusetts, 01201, United States

What type of employment is offered for this Clinical Support Representative role?

Full-time or part-time position

What is the expected salary for this Clinical Support Representative job?

Compensation will be discussed during the hiring process.

How can I apply for the Clinical Support Representative position at Berkshire Health Systems?

You can apply directly through the application link provided.

Clinical Support Representative at Berkshire Health Systems

Clinical Support Representative

Employee may be required to float to help other physician offices.
DEFINITION/PRIMARY FUNCTION
- This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
- Experience:
  - One year of administrative experience in a busy office, preferably a physician practice, is required.
  - Medical terminology required.
  - Experience in handling multiple telephone lines preferred.
  - Excellent clerical/organizational skills required.
  - Working knowledge of Windows based PC applications required.
  - Knowledge of Department specific services preferred.
  - Insurance knowledge and billing experience strongly preferred.
- Education and Training:
  - Two years of college or equivalent work experience preferred.
  - High School diploma or equivalent required.
  - Typing (40 WPM) is required.
- License, Certification & Registration:
  - N/A
- Other Requirements:
  - Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
  - Ability to work independently with minimal supervision.
  - Ability to work effectively under pressure and in a fast-paced environment.
  - Ability to handle multiple tasks at once.
  - Demonstrated competency in handling confidential and sensitive information required.
  - Excellent telephone skills required.
  - Sensitive to diverse cultures and cultural differences.
  - Demonstrated ability to read and follow written/verbal direction.
  - Knowledge of community services.
  - Flexible hours required to cover for vacations and earned time absences.
  - Self-motivated and ability to be independent and flexible within a team framework.
  - Excellent oral and written communication skills.
  - Must be able to speak and write the
  - English language in an understandable manner.

Clinical Support Representative at Berkshire Health Systems – Pittsfield, Massachusetts

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