Zingerman's Roadhouse Roadshow Carryout Service at Zingerman's – Ann Arbor, Michigan

Zingerman’s Roadhouse is looking for a Roadshow service professional with flexible availability, including weekends, and are willing to work both front-facing and behind-the-scenes shifts.

• We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, next Summer and into the Fall.
• Full-time or part time, hourly positions available (full time is 30-40 hours per week, or 4-5 days per week, part time would be 16 or more hours per week, minimum of three days per week).
• We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions.
• This is a front of house position that includes preparation of beverages and basic sandwiches.
• Morning shifts start as early as 6am. Night shifts end as late as 11pm.
• Shift lengths vary between 6 and 8 hours.

Compensation: $9.00/hour + tips (min $15/hour, average $17-18/hour).

Our performance expectations are:

• Arrives on time for all shifts, meetings, and training classes
• Greets all guests (drive-thru, walk-up, and phone) and takes their orders following our Zingerman’s level of service
• Engages with and understands our guests and coworkers, including discovering and responding to guests needs through clear and pleasant communication
• Handles cash/card transactions responsibly and maintains a balanced cash drawer
• Maintains priorities in managing guest experiences and workplace organization (drinks, stocking, cleaning)
• Is knowledgeable about the menu and is able to answer any questions guests may have
• Maintains neat workspace and completes all assigned side work.
• Attends and participates in weekly huddles and monthly departmental meetings
• Follows the guidelines listed out in our staff handbook
• Adheres to our “no drama” policy
• Follows established checklists and systems in Roadshow.
• Uses prompt and respectful communication, in accordance with our “go direct” policy, when problem solving

The Success Patterns for this position are:

• Can safely lift 50 lbs and stand for long periods of time.
• Bending, stooping, walking, and standing for long periods at a time.
• Can work reliably in a variety of temperatures and weather conditions
• Friendly and professional with a positive attitude
• Strong skills in multitasking, organization, accuracy, and attention to detail
• Effective oral communication skills in English
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team and maintain quality
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Display working knowledge of all menu items and prices including the ability to speak about each individual item that is served to customers and co-workers
• Complete side work with accuracy and timeliness
• Verbally receive and call back guest orders in a friendly manner
• Act with integrity and honesty
• Able to work efficiently, quickly, accurately, and calmly in a fast-paced environment
• Dependable and punctual

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Detail-oriented.
• Enjoys the “controlled chaos” atmosphere that is a restaurant business
• Strong organizational skills.
• Strong interpersonal skills, specifically in teamwork, dependability, and flexibility

Benefits & Perks

From Day 1

• Paid training
• Paid time off accrual
• Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
  25% reimbursement for massages
• Discounts at local businesses
  
  After 90 days of service
• Company paid long term disability (if eligibility requirements are met)
• Company contribution to medical insurance and health savings account
• Company contribution to dental insurance
• Vision Coverage
• A 40% off discount card for Zingerman's businesses (must be out of orientation period)
• Option to buy a Zingerman’s community share
  

After 1 year of service

• 401k matching contributions after eligibility requirements are met