International Specialist at DHL eCommerce – Carteret, New Jersey

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:
The International Specialist supports the US distribution center staff and International Network Team managing the day-to-day operations and assuring high quality standards for our international mail and parcel flow. He/ She works closely with our internal and external partners to ensure seamless operations, quick issue resolution and excellent customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Network operations

• Monitor packages along the delivery chain (Distribution Center handling, transportation, customs clearance and delivery) and ensure a seamless operation
  Identify and troubleshoot systemic issues and support identification of root cause in conjunction with International Network Team
• Support the International Network Team with project-based tasks such as new Service Providers implementations, test shipments preparation, auditing, routing changes and such.
• Maintain regular communication with the International Network Team and Transportation Export Team
• Support daily communication with external vendors (e.g., airlines, customs brokers and delivery partners) to resolve network issues (e.g., lack of booking capacity, shipment delays)
• Partners with DC through spot checks and hourly DC training support to ensure data quality on in-house operating systems (e.g., Ensure transport details are updated in the system and flags set correctly)
• Build ad hoc reports to support resolution of systemic issues (e.g., list of returned items from vendors)
• Support Customer Service and Sales to drive optimal customer experience and to help ensure operational compliance (e.g., bringing forward any out-of-specification activity)
• Document Standard Operation Procedures (SOP) for DC operations and training material for Customer Service and other documentation

• Additional tasks as assigned

Terminal operations

• Coordinate between departments to facilitate clear communication, ensure proper alignment and help maintain high operating standards in the Distribution Center
• Assure shipping preparation is compliant and in line with company standards, vendors specifications and requirements
• Support terminal staff to develop and propose solutions to timely resolve any issues causing disruptions to production or impacting the customer experience
• Identify improvement opportunities for cross-border processes
• Based on business requirements (peak season etc.) support the Distribution Center operations with day-to-day tasks

• Additional tasks as assigned

EDUCATION AND/OR EXPERIENCE:
Associate’s degree or equivalent years of relevant experience in an International Business, Business Analytics or distribution center operations environment

REQUIREMENTS/SKILLS:

• Ability to thrive in a fast-paced work environment along with prioritizing multiple functions and tasks
• Ability to work cross functionally at different levels
• Strong analytical and trouble shooting skills
• Excellent communication (oral and written) skills including the ability to adapt to various audiences
• Self-motivated and able to work under limited supervision
• Ability to work effectively under pressure with poise and professionalism
• Excellent organizational abilities, self-starter (pro-active) with excellent time management
• Proficient in MS Office suite, with strong emphasis on Excel
• Flexible adjusting schedule as needed during peak seasons.
  

PHYSICAL DEMANDS:

• Physical demands are consistent with a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting
• Physical demands are also consistent to an office setting
• Frequently walk throughout the distribution center to monitor process
• From time to time, it may be required to perform light work at the DC so light lifting may be required <50 pounds.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance
  

Pay Range: $65,205 to $75,555