Scheduler and Human Resources Assistant at BETHESDA HEALTH AND WELLNESS INC – Appleton, Wisconsin

Interim HealthCare of the Fox Cities is growing and need a Scheduling and HR Professional to help us!

General Purpose:

To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.

Essential Functions:

· Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.

· Assists Coordinator/Manager in screening, hiring, orienting, and retaining employees to meet the needs of the clients served.

· Coordinates training/education to enable staff to achieve assigned goals.

· Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.

· Verifies client insurance.

· Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.

· Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.

· Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.

· Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.

· Member of the On-Call Team Rotation, regularly performs on call assignments.

· Conducts recruitment effort for all exempt and nonexempt personnel, and temporary employees; conducts new-employee orientations; monitors career pathing program, writes and places advertisements.

· Performs all office functions in compliance with federal, state, and local laws and regulations as well as all policies, procedures, and standards of Interim HealthCare.

· Ensures timely and accurate documentation of services provided by client service staff.

· Responsible for orders being filled by qualified personnel in a timely manner.

· Ensure effective and efficient delivery of client services.

· Responds to and resolves complaints.

· Assists with marketing, payroll and/or collection functions, as needed.

· Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.

· Promotes agency through education to prospective and existing patients/clients.

· Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.

· Completes other assignments as requested and assigned.

· Maintains and cleans common office areas.

· Checks mail daily

· May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

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Minimum Education & Experience Requirements:

· Associate Degree or equivalent years of training or work experience.

· One (1) year experience in healthcare, temporary help, or related industry.

Knowledge, Skills & Abilities Required:

· Proven organizational skills and detail orientation.

· Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.

· Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.

· Proficient in current company software programs.

Working Conditions & Physical Effort:

· Work is normally performed in a typical interior/office work environment.

· Ability to work flexible schedule and/or evening hours as needed.

· Ability to sit in front of CPU for long periods of time.

· Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.