Sr. Exchange Sales & Agent Support Admin at Imperial Management Administrators Services Inc – Pasadena, California

JOB TITLE: . Exchange Sales & Agent Support Administrator.

DEPARTMENT: Sales & Marketing ACA

REPORTS TO: Director, Marketplace Growth

JOB SUMMARY: Provide broker and agent support by resolving inquiries, assisting with sales training, and coordinating marketing campaigns. Manage digital presence, build client relationships, and ensure compliance with company policies and HIPAA regulations. This role is going to be for someone who has experience with Medical and Medicare. Managed healthcare.

ESSENTIAL JOB FUNCTIONS:

1. Respond to Broker/Agent inquiries and resolve issues in a timely and professional manner.
2. Provide sales and marketing training support as needed.
3. Build and maintain relationships with key clients and potential partners to drive business development.
4. Develop, implement, and monitor marketing campaigns to promote Imperial Insurance’s products and services.
5. Help with the management of the company’s digital presence, including websites, social media, and digital advertising.
6. Adheres to payroll policies and properly uses a timekeeping system with minimal manual changes.
7. Maintains regular and consistent attendance.
8. Adheres to Compliance Plan and HIPAA regulations.

EDUCATION/EXPERIENCE:

• At least 1 year of experience in the insurance industry is highly desirable.
• Previous call center experience preferrable in the healthcare setting.
• Bilingual capability in Spanish is Required.