Account Manager at Ninja Partners LLC

Work Set Up: Remote/WAH

Type of Contract: Full Time

Schedule: US Hours: 9 AM - 5 PM Pacific

Salary: €60k per annum + Uncapped commissions

SupportNinja is seeking an Account Manager – Bronze Accounts to join our Revenue Operations team. This role is responsible for managing and growing a portfolio of Bronze-tier customers, with a primary focus on retention, renewals, and early identification of churn risk.

The ideal candidate brings experience in account management or customer success—ideally within the BPO or services industry—and is comfortable managing multiple client relationships at scale. You are proactive, organized, and customer-focused, with a strong ability to identify risks, set expectations, and drive positive outcomes across the customer lifecycle.

This role is well-suited for someone who enjoys owning a book of business, building trusted client relationships, and contributing directly to revenue retention and growth.

What You’ll Do

• Serve as the primary point of contact for assigned Bronze-tier accounts throughout the customer lifecycle, from onboarding through renewal
• Build and maintain strong relationships with client stakeholders, ensuring alignment on goals, expectations, and value delivery
• Proactively identify and mitigate churn risks, escalating issues and coordinating internally as needed
• Own the renewal process for assigned accounts, ensuring timely, well-managed contract renewals
• Review account performance data and reports, translating insights into clear, relevant guidance for clients
• Respond to and resolve client questions or concerns in a professional, timely, and empathetic manner
• Maintain accurate and up-to-date account information in the CRM, including notes, call logs, risks, and opportunities
• Collaborate cross-functionally with other internal teams to resolve issues and support client success
• Continuously build knowledge of SupportNinja’s solutions, services, and operating model through training and ongoing learning
• Act as a subject matter expert on each client’s unique business model, industry challenges, and internal goals to ensure our BPO solutions are driving genuine ROI and strategic value.

Basic Qualifications

• 3+ years of experience in Account Management, Customer Success, or a related client-facing role
• Experience in the BPO, outsourcing, or professional services industry strongly preferred
• Demonstrated success in retaining and growing customer accounts
• Strong written and verbal communication skills, with the ability to set clear expectations and navigate difficult conversations
• Proven ability to manage multiple accounts and priorities simultaneously
• Strong problem-solving, critical thinking, and organizational skills

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/-LOwUZG0gp6S92IlEsr0i

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.