Dispatch Supervisor at WholesomeCo Cannabis – Bountiful, Utah

Job Title: Dispatch Supervisor

Compensation: $50,000-$55,000

Schedule: Sunday-Thursday 10AM-6PM

Location: Bountiful, Utah

Status: Full-Time

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

"The Dispatch Supervisor serves as the linchpin of our logistics operation, ensuring every delivery departing our facility meets the highest standards of accuracy and efficiency." You will be pivotal to the greater operational success, overseeing the end-to-end coordination of outbound logistics to guarantee 100% order integrity and delivery precision."

Responsibilities include:

• Creating the schedule for the team on a rotating basis to ensure quality coverage at all times
• Collaborating with delivery leadership to ensure the department is atop of changes
• Route monitoring to ensure driver safety & delivering team metrics
• Coordinate, Route, schedule deliveries, assemble orders, and facilitate payment processing
• Create transportation manifests and other required records for patient deliveries
• Answer Calls with a cheerful, positive attitude pertaining to Dispatch order’s or Courier Drivers having issues or needing assistance on their routes.
• Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
• Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route.
• Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key.
• Oversee and manage the returns process following each delivery route to check-in all undelivered orders and cash payments
• Managing the performance of the dispatch team
• Route monitoring to ensure driver safety & delivering team metrics

Qualifications:

• 2-4+ years of management experience, preferred
• 3+ years of dispatch experience, preferred
• 2 + years customer service experience
• Zendesk experience, preferred
• Valid Driver's License, and a great driving record
• Must pass all required pre-employment/post-offer background checks
• Age 21 or over, per state requirement
• Superior communication skills are paramount - written and verbal
• Strong computer skills, must be comfortable working with new software/applications
• Experience working with smartphone applications
• Experience with data organization, routing, Microsoft, and Google products
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Experience in the transportation/dispatch industry
• Strong logical thinking, analytical skills, and problem solving skills
• Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
• Must be reliable and dependable at all times
• Experience dispatching drivers and using routing drivers, preferably with routing while creating route efficiency
• Handle in-bound calls from drivers and/or customers
• Handling Internal tickets
• Ability to be adaptable to change
• Ability to work well with others
• Data driven, highly organized
• Great communication skills and the ability to surface concerns, successes, and ideas to leaders
• Plan and implement quality assurance for all processes
• Must be able to work well under pressure

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100% employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.