ServiceNow Business Process Architect - FSM at Jobgether – United States

ServiceNow Business Process Architect - FSM

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Business Process Architect FSM in United States.In this role, you will lead, coach, and mentor a team of senior analysts while driving enterprise-level ServiceNow projects focused on Field Service Management (FSM). You will work closely with clients to capture business processes, define requirements, and translate strategies into actionable outcomes that improve efficiency and effectiveness. This position requires strong facilitation, executive-level workshop skills, and the ability to manage complex implementations across multiple teams and time zones. You will collaborate with solution and technical architects, oversee project delivery standards, and help shape the overall customer experience. The role combines strategic insight, technical expertise, and people leadership, making it ideal for those passionate about driving transformational change in digital service operations.Accountabilities:

• Lead and mentor Senior Business Analysts to capture customer processes and desired outcomes
• Facilitate executive-level workshops and translate business requirements into prioritized outcomes
• Define customer needs, develop plans and recommendations to improve internal processes and efficiency
• Collaborate with Solution and Technical Architects to develop project implementation plans
• Oversee multiple implementations, ensuring alignment with customer strategy and organizational goals
• Lead sessions on requirements definition, product architecture, and workflow mapping
• Partner with Practice Capability Leads to improve capability offerings and delivery standards
• Support project managers in planning, risk mitigation, and execution of ServiceNow FSM solutions

Requirements:

• Minimum 5 years of client-facing technical consulting experience with packaged software implementations
• Deep functional expertise in ServiceNow CSM and FSM modules
• Strong knowledge of business process architecture principles for cloud platforms
• Proven experience facilitating executive-level workshops and multi-team implementations
• Excellent interpersonal, organizational, and presentation skills for all levels, including executives
• Effective coaching, mentoring, and leadership skills to motivate cross-functional teams
• Strong problem-solving skills with the ability to simplify complex situations
• Comfortable working in a matrixed environment with multiple time zones and navigating ambiguity
• Bachelors degree in Computer Science, IT, or a related technical discipline (or equivalent experience)

Benefits:

• Competitive salary with performance-based incentives
• Comprehensive medical, dental, and vision insurance
• Paid time off, holidays, and flexible work arrangements
• Professional development opportunities and continuous learning support
• Inclusive and collaborative work environment fostering career growth
• Support for employees with disabilities and commitment to workplace equity and diversity

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1