Mortgage Lock Desk Analyst at Atlantic Coast Mortgage, LLC – Fairfax, Virginia

Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success—and we’re proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we’re not just hiring employees—we’re looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we’d love to connect.

Atlantic Coast Mortgage, LLC (“ACM”) is looking for a Mortgage Lock Desk Analyst to join our Secondary and Capital Markets Team. This position will be responsible for day-to-day management and completion of lock desk operations, inquires, and work requests. The ideal candidate will be a self-motivated, strong communicator with exceptional attention to detail and organizational skills.

Essential Functions:

· Take, enter and manage daily lock volume

· Upload/process existing locked loans

· Review daily pipeline reports and manage lock expirations/extensions/relocks to ensure appropriate coverage
through loan closing and purchase

· Maintain lock documentation, ensuring its delivery and communication to appropriate parties

· Provide exceptional customer service to all internal employees and external partners

Required Skills, Knowledge, Education and Experience:

· 1+ year of experience working with Encompass and PollyEx preferred

· 2+ years of experience working in the mortgage industry preferred

· 2+ years of experience working with Microsoft Office/Excel

· Ability to build strong working relationships and deliver exceptional service

· Knowledge of mortgage banking operations, pricing, programs, products and procedures

· Attention to detail and ability to complete tasks on schedule

· Strong multitasking, written, and verbal communication skills