Data Processing Specialist at ABC Home and Commercial – Austin, Texas

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families.

How You'll Make an Impact:

The Data Processing Specialist is responsible for providing financial, administrative and clerical support in order to ensure effective, efficient and accurate financial and administrative operations.

This is not a remote position; however, after the training period, you may have the opportunity to work a hybrid schedule, splitting time between home and the office.

The office location is in Austin, TX - only local applicants being reviewed.

Schedule: M - F, regular business hours

What You'll Bring:

• Previous Accounts Receivable experience or previous Billing experience preferred
• Proficiency in 10-key, general computer skills, and bookkeeping knowledge
• Positive, upbeat, friendly attitude
• Strong general computer skills, including the ability to enter data entry in software consistently, accurately, and efficiently
• Analytical and problem-solving skills, good judgment in decision making
• Willing to learn, grow, and accept feedback
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Must be able to adapt quickly in an ever-changing, fast paced environment.
• Excellent interpersonal, team building and bookkeeping skills
• Stress and time management skills
• Excellent written communication skills, including spelling and punctuation
• Commitment to company values

What We Offer:

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching to help you plan for the future.
• Paid vacation and sick leave, because work-life balance matters.
• Participation in our Profit Sharing Plan, because we're all in this together.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, committees, and outings to foster a sense of community.
• Paid trainings, tuition reimbursement, and educational scholarships.
• Wellness program including a paid Gold's Gym membership.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).

What You'll Do:

• Duties may include all branches and/or all service lines
• Process completed work, to convert service orders into invoices, ensuring proper technician(s) assigned to service orders
• Process mailed customer payments daily, ensuring accurate and efficient data entry Process payments collected by field staff daily, ensuring accurate and efficient data entry
• Process coupons and discounts as needed to support field staff discounts
• Carefully track and/or process cash payments from field staff; report missing cash immediately
• Manage and process ACH payments
• Manage and process Paymode-X and other portal payments as needed
• Research and problem-solve payment discrepancies to ensure accurate payment posting
• Prepare and properly document bank deposits for customer payments
• Manage and maintain tools for identifying crew members for proper posting of service orders
• Provide timely and accurate information to incoming requests through phone calls, emails, follow-ups, and other forms of communication
• Update, maintain, and process credit cards on file as needed
• Maintain customer records by immediately and accurately updating account information, processing payments, adjustments, cancellations, and other account transactions by assisting others as needed
• Provide overflow assistance, assist various projects, miscellaneous accounting, accounting and data entry tasks, and other duties as needed as assigned by Supervisor, Manager, or Director
• Maintain total discretion and comply with all financial policies and procedures while handling client personal and financial information.
• Maintain open communication with Supervisor, Manager, and/or Director
• Work in partnership with other employees to meet and exceed customer expectations
• Maintain professional and friendly demeanor with customers, fellow employees and supervisors
• Attend meetings, trainings as required
• Other duties as assigned

This is not a remote position; however, after the training period, you may have the opportunity to work a hybrid schedule, splitting time between home and the office.

The office location is in Austin, TX - only local applicants being reviewed.

Schedule: M - F, regular business hours

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For administrative positions a WPM test will also be conducted.