Customer Care Analyst - REMOTE at Jobgether – Canada Creek, Nova Scotia

Customer Care Analyst - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Analyst. This role is crucial in delivering exceptional customer service, ensuring customer satisfaction, and fostering strong relationships. By leveraging in-depth product knowledge and effective communication techniques, you will address customer inquiries across various channels while maintaining the companys integrity. Your contributions will directly impact customer loyalty and drive business success, creating a welcoming and engaging environment for all users.Accountabilities

• Provide quality customer service experience to consumers and customers
• Maintain effective customer service for all internal and external customers
• Communicate effectively with consumers via all channels including telephone, email, chat, and social media
• Problem-solve in a professional and effective manner
• Attend training classes to stay current on customer service procedures & practices
• Generate reports to show social networking growth and areas of improvement
• Analyze trends in customer reviews and social sentiment for actionable insights

Requirements

• 2 years experience in retail customer service
• 2 years experience in an office environment
• 1 years experience with Microsoft Office Suite
• Fluent in English and Spanish
• Strong communication and problem-solving skills
• Ability to work flexible hours including evenings and weekends as needed

Benefits

• Opportunity for professional development and training
• Flexible remote working arrangements
• Access to comprehensive health benefits
• Collaborative and inclusive work culture
• Employee discounts and perks
• Participation in social impact initiatives

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.