Security Agent at 109 - Element New Orleans – New Orleans, Louisiana

A Safety & Security Guard is responsible for providing overnight protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.

RESPONSIBILITIES:

• Approach all encounters with guests and employees with a smile.
• Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Maintain confidentiality with respect to guest and Associate incidents.
• Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
• Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
• Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
• Works special functions attends meetings and/or performs other duties as required.

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR First Aid and Heimlich maneuver Certified