Host/Hostess at Zachry – San Antonio, Texas

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Host is responsible for creating a warm and welcoming first impression for guests dining in the hotel's restaurants. This role manages reservations, seating flow, and guest inquiries while supporting overall service efficiency. The Host plays a key role in delivering exceptional hospitality and ensuring smooth operations within a full-service hotel Food & Beverage environment.

What You'll Do

Guest Greeting & Hospitality

• Greet guests warmly as they arrive, providing a friendly, professional, and polished first impression.
• Escort guests to their tables and present menus while ensuring all guests feel welcomed and acknowledged.
• Maintain a positive and engaging presence at the host stand at all times.
• Assist guests with special requests, accessibility needs, or highchair/booster seating.

Reservations & Seating Management

• Manage reservations, walk-ins, and waitlists using the hotel's reservation system.
• Strategically coordinate seating to balance server sections and optimize flow.
• Provide accurate wait times and communicate updates clearly to guests.
• Maintain a tidy, organized reservation book or digital system including guest notes.

Guest Communication & Assistance

• Answer restaurant phone calls, provide information on hours and menus, and assist with reservations.
• Support guests inquiring about hotel amenities, dining options, or local recommendations.
• Communicate guest preferences, allergies, or special occasions to servers and management.
• Assist with to-go orders or takeout packaging when required.

Operational Support

• Maintain cleanliness and organization of the host stand, lobby waiting area, and menus.
• Assist servers by delivering water, coffee, beverages or initial table touches as needed and in accordance to TABC guidelines.
• Support bussing and resetting tables during high-volume periods.
• Provide support during large groups, events, and peak meal periods.

Team Collaboration

• Communicate effectively with servers, bartenders, bussers, and managers to ensure smooth service.
• Attend pre-shift meetings to stay informed about specials, large parties, or service notes.
• Assist with training new hosts as required.
• Support operational adjustments during busy or slow periods with flexibility.

Safety, Cleanliness & Compliance

• Follow all sanitation, safety, and cleanliness standards.
• Ensure menus and guest materials remain clean, updated, and sanitized.
• Report spills, hazards, and maintenance concerns promptly to management.
• Adhere to company policies regarding guest interactions and safety procedures.

Additional Responsibilities

• Maintain knowledge of menu offerings, promotions, and hotel dining experiences.
• Assist with special events, restaurant activations, or holiday dining functions.
• Perform other duties as assigned to support Food & Beverage operations.
• Maintain reliable and consistent attendance as an essential function of the role.

What You'll Bring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previous restaurant, host, or customer service experience preferred.
• Experience in a full-service hotel or high-volume dining environment preferred.
• Familiarity with reservation management systems preferred.

Required Skills and Abilities

• Excellent communication and interpersonal skills.
• Warm, friendly, and outgoing personality with a passion for hospitality.
• Ability to multitask and manage guest flow in a fast-paced environment.
• Strong organizational and time-management abilities.
• Ability to stand for extended periods and escort guests across the dining room.
• Professional appearance and adherence to grooming standards.

Other Qualifications

• Availability to work nights, weekends, and holidays as needed.
• Positive attitude, flexibility, and ability to remain calm during peak times.

Licenses or Certificates

• Food Safe Serve/Texas Food Handlers Certification
• CPR certification
• TABC required and maintained

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.