Data Scientist, Claim Experience Analytics at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Scientist, Claim Experience Analytics in United States.

This role offers the opportunity to shape the post-purchase experience by leveraging data to optimize claim operations and enhance customer satisfaction. You will work across analytics, operations, product, and engineering teams to identify trends, surface gaps, and implement actionable insights that improve both user experience and operational efficiency. The position emphasizes translating complex data into clear recommendations, dashboards, and visualizations that drive strategic decisions. Success in this role comes from balancing analytical rigor, creative problem-solving, and effective communication with stakeholders. You will also explore AI-driven solutions to optimize claim processes and agent behaviors. The environment is collaborative, fast-paced, and focused on delivering measurable impact.

• Analyze claim operations, service, and fulfillment processes to identify high-impact improvement opportunities
• Monitor usage trends, anomalies, and measure the impact of new product features on operational efficiency and user experience
• Develop and maintain data pipelines and dashboards to ensure accurate, actionable insights for cross-functional teams
• Translate complex analyses into compelling narratives, visualizations, and recommendations for stakeholders
• Partner with Analytics, Operations, Product, and Engineering teams to optimize claim intake, adjudication, and fulfillment workflows
• Evaluate and iterate AI-driven solutions to enhance agent performance and maintain stability of claim interactions
• Support a data-driven culture by documenting methods, tools, and best practices

Requirements:

• 2+ years of experience in product analytics, data science, or a related field
• Strong proficiency in SQL, Python, and GitHub
• Experience with visualization tools (e.g., Tableau) and data modeling frameworks (e.g., DBT)
• Bachelor's degree in Mathematics, Statistics, Data Science, or a related discipline
• Excellent written and verbal communication skills, able to present insights to diverse audiences
• Strong stakeholder management and cross-functional collaboration skills
• Intellectual curiosity and creative problem-solving in fast-paced, high-growth environments
• Practical experience with agentic AI systems in production is a plus

Benefits:

• Competitive salary range: $111,000 – $129,000 USD per year
• Full medical, dental, and vision coverage
• Stock options in a fast-growing early-stage company
• Generous and flexible paid time off policy
• 401(k) plan with financial guidance
• Collaborative, diverse, and supportive work environment