Collision Center Receptionist at Stocker Chevrolet, Inc. – State College, Pennsylvania

Stocker Auto is a trusted, locally owned, third-generation family dealership with over 65 years of experience serving our community. We are committed to providing an exceptional customer experience through integrity, professionalism, and quality service. Our team supports customers through every step of ownership by offering new and pre-owned vehicles, financing, service, parts, and collision repair, all within a positive, team-oriented environment that emphasizes long-term career growth and development.

Position Summary

The Collision Center Receptionist plays a key role in supporting daily office operations by handling a variety of administrative and customer service tasks. This position reports directly to the Collision Center Manager and Assistant Manager.

Responsibilities

• Answer and manage incoming phone calls, direct inquiries, and transfer calls to appropriate staff
• Schedule appointments for customers and team members as needed
• Sort and distribute incoming mail
• Greet and direct visitors to the appropriate department or individual
• Respond to customer inquiries in a professional and timely manner
• Assist with billing processes and answer customer questions regarding charges
• Maintain organized and accurate files, including customer records and billing documentation
• Perform other administrative duties as assigned

Schedule

• Monday – Friday, 8:00 am to 5:00 pm.

Compensation & Benefits

• Pay: $18-$22 an hour, based on experience
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Disability and life insurance

• Strong verbal and written communication skills
• Excellent organizational skills with attention to detail
• Effective time management and ability to multitask
• Strong customer service skills, including patience and active listening
• Ability to interact professionally and positively, including with upset customers
• Strong interpersonal skills with a friendly and approachable demeanor