IT Business Support Administrator at On Tap Credit Union – Golden, Colorado

At On Tap Credit Union, we’re more than a financial institution—we’re a team driven by innovation, collaboration, and a passion for serving our members. We’re looking for an IT Business Systems Administrator who thrives at the intersection of technology and business operations and is ready to make a meaningful impact.

What You’ll Do

As our IT Business Systems Administrator, you’ll play a key role in ensuring our systems run smoothly, securely, and efficiently. You’ll partner across departments and with vendors to optimize performance and enhance the user experience.

Key responsibilities include:

• Serve as the primary liaison with our core banking system provider
• Install, maintain, and troubleshoot hardware, software, and network connectivity
• Manage system upgrades, patches, and enhancements for performance and security
• Act as a subject matter expert on business applications and system functionality
• Support system implementations, improvements, and regulatory updates
• Administer user access and ensure proper security controls
• Assist with disaster recovery planning and testing
• Develop documentation, training materials, and user guides
• Provide responsive support and occasional after-hours/on-call assistance

What You Bring

We’re looking for someone who is both technically strong and highly collaborative.

Qualifications:

• Minimum 3 years of experience supporting business applications (financial institution experience preferred)
• Associate degree in IT, Business, or related field (or equivalent experience)
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple priorities and projects effectively
• Excellent communication and relationship-building skills

Bonus points if you have experience with:

• Jack Henry (Episys, Synergy, ProfitStars), MeridianLink, LoansPQ
• Q2, Visible Equity, Alogent, Baker Hill
• Microsoft 365, SharePoint, Genesys platforms

What Sets You Apart

• You think beyond systems—you look for ways to improve business processes
• You’re proactive, curious, and committed to continuous learning
• You build strong partnerships and deliver exceptional service
• You stay calm and solutions-focused during system challenges

Why Join On Tap Credit Union?

We pride ourselves on a culture that lives our K.E.G. of Excellence:

• Kindness – We care about our members and each other
• Engagement – We show up, contribute, and collaborate
• Genuineness – We build trust through authenticity

You’ll be part of a team that values innovation, supports growth, and celebrates success—all while making a difference in the communities we serve.

Additional Details

• Onsite position with potential for Hybrid work arrangement – 3 days onsite
• Occasional evening/weekend work as needed
• Must have reliable transportation and a smartphone for business use
• Subject to compliance with all regulatory requirements (BSA, OFAC, etc.)

Salary $59,000 - $68,500