Service Manager at Kia Medford – Medford, Oregon

Service Manager

Job Description

We are seeking an experienced and motivated Service Manager to lead our service operations within a well-established and reputable automotive dealership.

Key Responsibilities:

• Oversee the daily operations of the service department, ensuring high standards of quality, efficiency, and customer satisfaction.
• Lead, coach, and develop a team of service advisors, technicians, and support staff.
• Manage workflow, productivity, and resource allocation to meet performance and profitability targets.
• Maintain strong relationships with customers, ensuring all service experiences are professional and consistent with dealership standards.
• Monitor key metrics such as customer retention, warranty compliance, and profitability.
• Ensure adherence to manufacturer and dealership policies and procedures.
• Identify opportunities for process improvement and operational efficiency.

Requirements:

• Proven experience in a Service Manager or Senior Service Advisor role within the automotive industry.
• Strong leadership and communication skills with a customer-first approach.
• Ability to manage budgets, performance targets, and departmental profitability.
• High level of integrity, professionalism, and discretion.
• Solid technical understanding of vehicle maintenance and repair operations.
• Strong organizational skills and attention to detail.
• Commitment to continuous improvement and excellence in service delivery.

Benefits:

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.