Call Center and Customer Service Agent - FL - On Site at Distro – Ocala, Florida

Position Summary The Call Center and Customer Service Agent (CCCSA) is a full-time role supporting call center operations, scheduling, and customer service. This role suits an organized, service-driven professional with experience in dispatching, scheduling, or customer interaction. The CCCSA supports sales activities, manages customer communications, and maintains efficient office operations.

Essential Duties and Responsibilities

• Manage incoming calls, emails, and web inquiries; respond promptly to customer requests and assist with schedule changes as needed.

• Serve as a primary point of contact for inbound customer calls.

• Greet and assist customers visiting the showroom when needed.

• Schedule sales estimation visits and maintain daily calendars for estimators.

• Prepare sales orders and print daily schedules for the sales team.

• Track leads and update sales records; follow up on open or unclosed opportunities.

• Assist with receiving deliveries, including inspection, storage, and discrepancy reporting.

• Organize and file customer and commercial documentation in company systems.

Qualifications

• 5 years of experience in dispatch, scheduling, call center, or customer service roles.

• Strong communication skills, especially over the phone.

• Highly organized with strong time management and multitasking abilities.

• Professional, reliable, and able to work independently with a sense of ownership.

• Comfortable using smartphones, tablets, and basic business software (email, calendars, CRM systems).

Nice to Have

• Experience in home services, home improvement, or building-related industries.

Physical Demands

• Regular effective communication in person and over the phone.

• Frequent use of hands and fingers to operate devices, tools, samples, or product materials.

• Occasional standing, walking, sitting, bending, reaching, and climbing during showroom or receiving tasks.

• Possible limited exposure to outdoor conditions.

Work Environment

• Primarily office-based work with a flexible schedule.

• Remote work options may be available for certain administrative tasks, based on business needs.

• Office environment typically has low-to-moderate noise levels.

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