Sr. Business Analyst - RMA at Elevate Patient Financial Solutions – Richmond, Virginia

Elevate Patient Financial Solutions has an exciting career opportunity available as a Senior Business Analyst within our Referral Management and Analytics service line.. This position requires the candidate to live in Richmond, VA.

Job Summary

Senior Business Analysts assume a lead role in managing regular and strategic client activities and managing director and manager level client relationships. They lead and project manage client projects and strategic recommendations to help manage, enhance, and grow designated hospital business units. They are expected to have strong communication skills with the ability to deliver work product and presentations to the client. A significant foundation of business acumen, logic, and strategic business thinking is necessary. Senior Business Analyst are responsible for managing business unit reporting, providing project management leadership, and coordinating communication with Ivy Ventures clients. They manage, compile, and report statistical and financial information monthly or as needed using databases, Excel, and custom made tools. As needed, they provide training to entry level Business Analysts and at times will oversee work product and activity of others. Written and verbal summaries of reports and progress to client leadership teams are required. Senior Business Analysts manage a broad range of projects, tasks, and timelines for clients and Ivy Ventures, which can include operational, analytical, financial, or marketing related initiatives. They also coordinate client communication and meetings, including setting, managing, and leading meetings, topics, and plans. In addition, they are expected to monitor clients' local market intelligence and have a strong understanding of industry, policy, and business trends that will impact clients.

Client Support
• Service existing client-base in order to maximize client satisfaction through providing value enhancing ideas, improvements, and business tools.
• Build and maintain client relationships, responsible for manager and director client relationships.
• Responsible for data flows and reports by providing monthly, quarterly, annual, and renewal performance reports. If data is managed by Associate, Senior Associate is responsible for reviewing all reports for accuracy.
• Heavy use of Excel and databases to manage and report statistics and data.
• Collect competitive market information through information gathering and ghost calling.
• Develop client tools that facilitate improved operations, tracking metrics, or supports' client customers.
• Provide financial and statistical support on strategic projects.
• Work closely with engagement sales rep to analyze market feedback to inform initiatives and client action plan.
• Maintain a high level of customer service and satisfaction through supporting the Ivy Strategy and Analytics team or communicating directly with clients.
• Support or lead business development projects.
• Identify business development opportunities with existing clients.
• Investigate and analyze potential markets based on appropriateness criteria.
• Develop Ivy Ventures business development and educational material (e.g. White Papers)

Teamwork and Cooperation
• Conduct company-wide information sharing activities to leverage best-practices.
• Consistently report client information to Director of Strategy & Analytics and client partner sponsor.
• Report on activity level and outcomes of activities and initiatives on a regular basis focusing on value creation and problem resolution.
• Provide support to Ivy colleagues in driving value creating projects to completion.
• Positive representation and support of company
• Awareness of importance of company objectives

Role and Skill Requirements
• Meaningful experience in using Excel and/or database tools such as Access
• Ability to work independently, be a self-starter, and manage tasks
• Strong written and verbal communication skills
• Possess critical thinking skills to problem solve and develop long term strategic plans
• Significant understanding of finance & accounting principles and financial statements

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer