Document Controller at SupportNinja – Quezon City

Work Setup: Hybrid (either Sanctum, SM North EDSA, Quezon City or Hideout in Clark, Pampanga) 3x onsite, 2x at home

The Document Controller will be responsible for overseeing the management, organization, and maintenance of all documents. Additionally, this position will ensure that documentation processes are efficient, accurate and compliant with regulatory requirements.

What does a day in the life of a Document Controller look like?

• Oversee the organization and maintenance of all documents, including but not limited to organizational policies, compliance documentation, operational procedures, and work instructions.
• Maintain the document library of the organization
• Design templates for documents, file types and document databases
• Conduct regular audits of documentation to ensure accuracy, completeness, and adherence to established standards
• Bridge document control with Internal Communications by drafting and communicating process updates, functional changes, and documentation milestones to the organization or specific stakeholders.
• Identify opportunities to streamline document control processes, improve efficiency with automation, and enhance compliance
• Ensure the secure destruction and disposal of sensitive documents
• Prepare regular reports on document control activities, compliance status, and audit findings for management review; including risk identification and mitigation
• Work closely with various functional groups to ensure alignment and consistency in document control practices and to maintain any external certification standards
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Document Controller?

• Minimum of 2-3 years experience in a Document Controller role or equivalent, preferably in the call center environment
• Strong understanding of regulatory requirements related to document management, such as GDPR, HIPAA, or PCI DSS
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Proficient in using computers and various software applications
• Experience with reporting

Preferred Qualifications

• Bachelor's degree in related field or equivalent relevant work experience

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/03YvhBnSTiBAJCQEwn1ur

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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