IT Technician at Hallandale Pharmacy – Fort Lauderdale, Florida

ON SITE / Fort Lauderdale

ABOUT US

Hallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well-being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.

JOB SUMMARY

The Information Technology Technician provides deskside technical support to ensure reliable operation of hardware, software, and IT systems across the organization. This position focuses primarily on end-user support, while also assisting with network and Microsoft O365 systems as needed.

IT Technicians are typically second-shift positions to ensure continued onsite IT coverage while teams are actively producing and fulfilling orders. These roles are considered important development positions, with the expectation that successful technicians may grow into future IT leadership roles within the organization.

DUTIES AND RESPONSABILITIES

• Provide deskside technical support for hardware, software, and system issues.
• Diagnoses and troubleshoot complex hardware and software problems.
• Install, configure, and maintain computers, peripherals, and mobile devices.
• Support user access, account management, and basic administration within Microsoft O365.
• Assist with network connectivity issues, including wired and wireless troubleshooting.
• Respond to service requests and incidents using established IT Service Management (ITSM) processes.
• Document issues, resolutions, and system updates within the service management system.
• Assist with system deployments, upgrades, and technology rollouts.
• Provide excellent customer service and communicate technical solutions clearly to users.
• Collaborate with IT Managers to escalate and resolve complex technical issues.

SKILLS & ABILITIES

• Strong troubleshooting skills for hardware, software, and end-user technology issues.
• Knowledge of desktop operating systems, common business applications, and IT support tools.
• Familiarity with networking fundamentals and Microsoft O365 environments.
• Strong customer service orientation with the ability to support users effectively.
• Understanding of IT Service Management (ITSM) processes and service desk operations.
• Ability to prioritize tasks and respond to technical issues in a timely manner.
• Strong communication, documentation, and problem-solving skills.
• Ability to work independently while collaborating with the IT team.

EDUCATION & EXPERIENCE

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Experience troubleshooting complex hardware and software issues.
• Experience providing customer-facing technical support in a professional environment preferred.
• Experience working within an IT Service Management (ITSM) framework preferred.

BENEFITS

• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Paid jury duty
• Bereavement leave
• Employee assistance program
• Disability insurance
• Paid holidays