ServiceNow Analyst (Service Management)-Hybrid at GlobexPeople – Florida, Texas

We are urgently looking for ServiceNow Analyst (Service Management) to support our US team.
Location: Deerfield Beach, Florida (Hybrid – 3–4 days onsite)
Responsibilities:
ServiceNow Platform & CMDB

• Maintain and enhance the Configuration Management Database (CMDB) to ensure data accuracy and integrity

• Provide guidance during CMDB office hours, supporting audits, lifecycle activities, and user inquiries

• Perform User Acceptance Testing (UAT) for CMDB-related stories and enhancements

Discovery & Service Mapping

• Support and optimize Discovery schedules

• Enhance and maintain Service Mapping for business services and infrastructure

IT Asset Management (ITAM)

• Support and improve Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro)

• Ensure proper lifecycle management and compliance of IT assets

Reporting & Integration

• Develop and enhance ServiceNow reports and dashboards

• Assist with integration development (e.g., Intune, Tanium, and other Service Graph integrations)

• Support reporting initiatives, including Power BI (preferred)

Process Improvement & Support

• Contribute to ITSM, ITOM, and ITAM initiatives

• Improve Knowledge Management practices

• Assist with ad-hoc tasks and continuous improvement efforts

Key Initiatives

• Streamline and automate CMDB maintenance processes

• Reassess and mature the Common Service Data Model (CSDM) framework

• Implement ITAM publisher packs and vendor integrations

• Improve CMDB reconciliation and data quality controls

• Enhance self-service reporting capabilities using ServiceNow and Power BI

• Develop and deliver training materials and documentation for CMDB and ITAM

Qualifications:

• Minimum 5 years of experience with ServiceNow Configuration Management (Yokohama instance or later)

• ServiceNow System Administrator Certification (required)

• ServiceNow CMDB Certification (preferred)

• Hands-on experience with
  

• CMDB

• Discovery

• Service Mapping

• Service Graph / integrations

• ITAM (HAM Pro / SAM Pro)

• Technical Skills

• Strong data analysis and reporting capabilities

• Experience with ServiceNow dashboards and reporting tools

• Familiarity with Power BI is a plus

• Understanding of integrations (e.g., Intune, Tanium, SAM/HAM providers)

• Soft Skills

• Strong analytical thinking and problem-solving abilities

• Excellent verbal and written communication skills

• Highly organized with strong time management and documentation skills

• Ability to work independently and manage multiple priorities

• Detail-oriented with a proactive and inquisitive mindset

• Adaptable in fast-paced environments with tight deadlines

• Experience working in Agile environments

• Innovative mindset with a focus on continuous improvement

• Ability to collaborate across technical and business teams
  Preferred Attributes
  if you are interested, send your CV's to jorgie@globexpeople.com