Financial Services Call Center Representative – Remote role available to residents of OR, WA, or ID at Oregon Community Credit Union – Eugene, Oregon

OCCU, a member-owned credit union headquartered in Eugene, Oregon, is driven by its vision to Enrich Lives. This vision guides every action, aligning the team toward a greater sense of purpose. With each interaction, OCCU aims to make a positive impact on individuals and communities. The values of tenacity, humility, and big-heartedness are at the core of OCCU's commitment to putting members first.

The starting pay ranges from $25.17 to $28.63 per hour, with eligibility for incentive pay. Hours worked on Saturdays qualify for an additional $1 per hour. Spanish-speaking call center representatives who pass a standardized test receive an additional $2 per hour.

Candidates for this role must reside in Oregon, Washington, or Idaho. The position is fully remote, requiring work from a home office. To ensure effective communication and productivity, a private, quiet, secure workspace and a reliable, high-speed hard-wired internet connection are necessary.

OCCU’s call center representatives generally work 32 hours per week and must be available to work Monday through Thursday from 8:30am to 5:30pm, Friday from 9am to 6:30pm, and occasional Saturdays may be required at times.

Call center representatives support members by addressing inquiries, explaining services, opening accounts, resolving issues, and directing individuals as needed. This role requires a strong understanding of financial products, professionalism, and effective problem-solving across communication channels. Responsibilities include responding to member questions, identifying cross-selling opportunities, maintaining records, adhering to privacy policies, verifying identities, and processing transactions. Representatives provide prompt and courteous service while liaising with internal and external parties, meeting service and sales goals, and following accuracy standards and regulations, including BSA requirements and annual training.

Candidates for this position need at least six months of relevant experience in a call center environment, preferably within a financial institution. Proficiency in Microsoft Office applications is required, along with the ability to efficiently research and provide accurate information while upholding exceptional member service standards. Additionally, applicants must have access to a quiet workspace equipped with high-speed, hardwired internet.

OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability.

OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.