SP - Golf & Skier Services Manager at Spanish Peaks Mountain Club – Big Sky, Montana

Golf & Skier Services Manager

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.

SUMMARY

The Golf & Skier Services Manager is responsible for the management and operation of the Spanish Peaks Mountain Club the day-to-day functions that align with the department’s long-term goals and objectives, provide excellent customer service, and actively contribute to the department requirements and standards.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Complete store & course operational requirements by assisting with scheduling and assigning associates in conjunction with Ski & Golf Services leadership; following up on work results.
• Manage golf cart cleanliness, maintenance and storage.
• Communicate with golf cart repair companies for necessary maintenance.

• Train new associates on proper ski & golf operations to ensure excellent personalized member and guest satisfaction, including but not limited to: ensuring cleanliness of all golf and ski areas, informing groups of rules of the course, maintaining adequate supply of golf and ski supplies, and ensuring proper storage of gear.
  • Storage and use of range balls, tees, scorecards, etc.
  • Keep track of supplies, ordering and maintain proper par stocks
• Manage winter ski and boot storage -Use Easyrent program for storage.

• Train and mentor all new and existing associates on proper ski & golf operations to ensure excellent member satisfaction.
• Responsible for management of inventory includes inventory controls, re-orders, and working within budget guidelines.
• Maintain store staff by recruiting, selecting, orienting, and training employees.
• Maintain store results by coaching and counseling associates.
• Other duties may be assigned.

QUALIFICATIONS

• High school or equivalent education required, Bachelor’s degree preferred.
• One to two years’ experience in a luxury club preferred
• Two to three years’ experience in a supervisory or higher level role.
• Strong passion for and emphasis on member and guest service
• Exceptional member and guest recovery skills
• Must possess a can do, positive attitude and team spirit
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

BENEFITS

Spanish Peaks Mountain Club offers great benefits including:

• 2 SkyLine Punch Passes per month
• Free Associate Shuttle from Big Sky to Spanish Peaks
• Ski Pass or Wellness Bonus (Full time associates only)
• Complimentary shift meals
• Medical, Dental, Vison Insurance Offered
• Paid Time Off
• Parental Leave
• Employer Paid Short-Term and Long-Term Disability
• 401k eligibility and bi-weekly match
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about Spanish Peaks, please visit spanishpeaks.com