RISC Technician Trainee at amerisafe inc – DeRidder, Louisiana

AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. A Reporting and Information Services Technician (RISC) Trainee will provide professional, courteous service to employers, injured workers, and associates. A Trainee will achieve training goals to demonstrate proficiency in all functions of the RISC Team including: claims receptionist, first report of injury, mail, employer informational packets, and claim files.

Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene.

Qualifications:

The Reporting and Information Services Technician Trainee must be detail oriented and dedicated to quality task completion. The Trainee must be flexible, self-motivated, and demonstrate strong commitment to organizational goals and objectives. The requirements listed below are representative of the knowledge, skill, and ability required:

• Flexibility with schedule rotation, including 6 am to 3 pm, 8 am to 5 pm, and 10 am to 7 pm as well as rotating lunch schedules
• High School Diploma or equivalent formal education
• Ability to compose short written responses using basic rules of grammar and correct spelling
• Clear and concise oral communication
• Professional comportment with a strong sense of customer service
• Experience in a customer service, call center, or clerical/office assistant position

Responsibilities:

• Develop proficiency in the use of all applications utilized by the team
• Deliver excellent customer service to customers and associates
• Project a positive and professional image when interacting with all AMERISAFE personnel and customers
• Complete all tasks in accordance with established Sarbanes Oxley Work Flows
• Provide assistance to team members as needed to ensure team goals and objectives are met
• Follow all rules, policies, procedures, and guidelines of AMERISAFE and of the Claims Department
• Attend training classes, workshops, and seminars as directed
• Maintain confidentiality at all times in accordance with company policy
• Performance of additional duties may be required as directed by the supervisor
• Punctuality, attendance and team participation are essential functions of the job
• Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service.