Diet Office Call Center Representative at Texas Health Resources – Denton, Texas

Diet Office Call Center Representative

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201

Work Hours: Full-Time; Rotating Shifts with Alternating Weekends

Department Highlights:

• Fast-paced, team-oriented environment with a focus on exceptional patient care.

• We work together to serve our patients with graciousness and courtesy.

Qualifications

Here's What You Need:

Education

• High School Diploma or Equivalent is Required.

Experience

• 1 year in food service position or applicable customer service Required.

Licenses and Certifications

• FHC - Food Handlers Certificate 30 Days required.

Skills

• Cooperative, discreet, and courteous.

• Good communication, organization, and customer service skills

• Ability to work as a member of a team.

What You Will Do:

• Demonstrate excellent phone etiquette and customer service skills at point of service and in resolution of complaints/concerns/ questions. Utilizes basic diet therapy training to assist patients in selecting correct menu items as needed.

• Performs needed office tasks in an appropriate and timely manner. Prints reports, process requisitions and enter menus.

• Maintains food safety requirements according to HACCP and department standards in the performance of all duties. Maintains clean and orderly work area, ensuring compliance with health department and facility requirements.

• Serve patient meals, assist with set up and prepare snacks accurately and timely according to procedures. Returns to the patient room within a reasonable period of time to pick up dirty tray and to confirm satisfaction with the patient. Comply with hand hygiene, patient identification, and personal protective equipment (PPE) requirements.

• Performs other job duties as assigned by supervisor/manager.

Additional Perks of Being a Texas Health Team Member:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Denton Highlights:

Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we're one of Denton County's largest employers.

We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment.

Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence and a Magnet® designated hospital.

Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city's only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation and an internal medicine residency program.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site for info like Benefits , Job Listings by Category , recent Awards we've won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Primary Location: Denton
Job: Food Services
Organization: Texas Health Denton 3000 N I-35 TX 76201
Shift: Rotating
Employee Status: Regular
Job Type: Standard
Schedule: Full-time