Full-time Guest Experience Advisor at Remedy Place – New York, New York

GENERAL OVERVIEW:

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life’s everyday stressors—all in an ultra luxe lounge setting.

As the Guest Experience Advisor, you’ll be the welcoming face of our club, delivering world-class hospitality and guiding guests through transformative experiences. You’ll curate memorable moments by recommending treatments, memberships, and services tailored to each guest’s unique wellness goals. This role is perfect for someone with a passion for hospitality, a love for wellness, and a knack for building genuine connections.

If you thrive in a dynamic environment where no two days are the same and want to grow your knowledge of holistic self-care, we’d love to hear from you. Join us in creating an environment where everyone leaves feeling better than when they arrived.

ESSENTIAL RESPONSIBILITIES

Hospitality + Concierge Excellence:

• Be the first and last point of contact, creating a lasting positive impression with warmth and professionalism.
• Greet and check in guests, manage reservations, and provide seamless scheduling for treatments and experiences.
• Offer knowledgeable recommendations on Remedy Place services, memberships, retail items, and Food and Beverage options to enhance each visit.
• Lead personalized tours of the club, showcasing our unique offerings.
• Handle phone and text inquiries promptly, providing expert answers about services, memberships, and club amenities.

Wellness Education + Guest Journey:

• Stay informed on the science and benefits of our holistic self-care services through Remedy’s continued education programs.
• Empower guests with insights about our remedies and help them find the perfect treatments to support their wellness journey.
• Deliver an exceptional guest experience by maintaining the highest standards of hospitality and care throughout every touchpoint.

Team + Club Support:

• Collaborate with the club team to ensure smooth daily operations and a pristine environment.
• Assist practitioners with service setup and breakdown, ensuring all experiences meet our quality standards.
• Support the execution of in-club events, workshops, and group experiences.
• Assist with inventory tracking, restocking, and receiving deliveries.
• Take initiative to troubleshoot guest issues, scheduling conflicts, or operational challenges as they arise.

Sales + Membership Growth:

• Build genuine connections with guests to identify their needs and offer personalized membership recommendations.
• Play an active role in achieving club revenue targets by upselling services, memberships, and retail items.
• Share your passion for wellness to inspire guests to join the Remedy Place community.

WHAT WE’RE LOOKING FOR:

• Outstanding customer service skills with a consistently positive attitude.
• A natural ability to connect with high-profile clientele and build lasting relationships.
• A passion for holistic wellness and the desire to learn more about self-care practices.
• A solution-oriented mindset with strong problem-solving skills.
• Energetic, enthusiastic, and team-oriented with a strong work ethic.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities to thrive in a fast-paced environment.

PHYSICAL DEMANDS + WORK ENVIRONMENT:

• Ability to stand, walk, and move comfortably during work hours.
• Comfortable using laptops, phones, and other technology tools throughout the shift.
• Ability to lift up to 50 pounds and assist in setting up experiences.
• Flexibility to bend, kneel, and squat as needed to support operations.
• Comfortable working in high-temperature environments when needed.
• Weekend availability required.

WHY JOIN REMEDY PLACE?

• Be part of a pioneering wellness brand redefining the self-care experience.
• Expand your knowledge of holistic health and wellness through ongoing training and education.
• Work in a beautifully designed, luxurious space that promotes healing and human connection.
• Enjoy a dynamic and supportive team environment where no day is the same.
• Competitive salary and bonus plan
• Comprehensive Medical, Vision, + Dental insurance for Full-time employees.
• Partial employer contribution to dependent benefits for Full-time employees.
• Employee Assistance Program to support overall mental wellbeing.
• Life Insurance.
• Flexible Spending Options (Health Care + Commuter).
• 401K
• Employee Club Membership

Become a part of Remedy Place and help us create a world where wellness and social connection thrive together.

*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

Remedy Place is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).